I have a flat rate between zone 1 and 3, but it still gives the price from zone 1 to 2 when entering a job in between zone 1 and 3, why is that?

The reason for this is most likely because zone 2 is within zone 1.

Flat rates uses a rank system, so the higher the rank, the system will prioritize it. If you created the rate for zone 1 to 3 before you created the rate for zone 2 to zone 3, the first rate will have a higher ranking and the system will present the rate for a trip from zone 1 to zone 3.

Example: You have the city center in zone 1 and the Airport in zone 2, and a flat rate of $40 between these places. If you have a zone 3 within the zone 2, at the other side of the Airport (closer to the city center) you might want to have the $30 flat rate for the trip between zone 1 and 3. So the zone 3 is a zone of its own, but it’s within zone 2. If you then book a taxi from zone 1 to 2, it will still give you the $40 price for the trip (zone 1 to 2), even though you have set it to $30.

Fix this by creating flat rates in order of priority, i.e. the zone 1 to 3 flat rate should be created before the zone 1 to 2.

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