What do the Search options under Assign From mean in the zone section (Unrestricted, Only Zone Chain, set a km value)?

  1. Unrestricted - The job is first assigned to a vehicle in the pickup zone queue first (if you have created a zone chain for this zone, the system will first go through the zone chain). If there is no vehicle available in that zone or zone chain, then the job is assigned to the nearest vehicle regardless of zone.

  2. Only Zone Chain - Assuming you have created a zone chain, the system will assign the job to the vehicle with the longest wait time (not the nearest vehicle) in the first listed zone based on the zone chain. If no vehicle is available (or if no driver accepts the job) then the job goes to the second listed zone and so on within the zones listed in the zone chain. If the job has gone all the way through the zone chain and there is no vehicle available or no driver has accepted the job, the job will go back to the dispatcher and be classified “unassigned”. If the dispatcher does not manually assign this job, the system will wait one minute and then begin the process again. ie the system will then assign the job based on the zone chain. (This will be an endless loop)

  3. Set a km value - The job goes to the car with the longest wait time in the pickup zone. If there are no cars, or the job is rejected, it goes to the nearest car within 3km of the pickup location. (NOT the car with the longest wait time within the 3km)

Please check the user manual for more information about assignment zones: http://www.manula.com/manuals/taxicaller-nordic-ab/admin-panel/1/en/topic/zones

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zones | unrestricted | only zone chain |