When the system doesn’t receive any location information from a driver’s device (smartphone or tablet), it places that vehicle on the coordinates 00,00 which is in the middle of the Atlantic ocean, off the west coast of Africa.
Please check your device to ensure that the GPS is enabled and permissions are set to allow our app to use the GPS of the device. As a last resort, you can try to restart the device itself, which also restarts the GPS transmitter in your device.