Below you can find multiple factors that can cause this:
Online bookings is disabled: Make sure that you have online bookings enabled by going to: “Settings - Dispatch - General.” Under “Online booking,” check the box that says “Bookable Online.”
Verification needed: You also need to make sure that we have have verified your company to take direct bookings (license approval at [email protected].) If you haven’t been verified, your company profile will show “Pending verification.”
No recent vehicles online: Make sure that you have logged in with a vehicle in the past 72 hours.
Refreshing your company profile: If all of the options above don’t help, go to https://admin.taxicaller.net/admin/index.php and click on “Edit” for your company profile, then press the “Submit” button.
Note: It is also possible that the area of service of your company is too big. Please try reducing it.
If the problem persist, please contact us through chat or at [email protected] so that we can correct the issue.