When a customer makes a booking through the web booking tool, is it forwarded to the dispatch console?

Yes, an online booking is a normal booking and it will appear in the dispatch console, just like a regular booking placed from the dispatch console.

If you have enabled the option Verify direct bookings, the booking will also need verification from a dispatcher in the form of assignment. Otherwise, the job will simply be automatically assigned using the predefined assignment method.

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web booking | online booking | verify direct bookings | dispatch |