Notification Triggers and Job States

The following notifications are triggered when a specific event or state is reached for a job. The below states will explain when a notification will be triggered to be sent to the customer.

• ASAP job created

Triggered when a new ASAP job is created.

• Street pick created

Triggered when a new street pickup job is created.

• New prebooking created

Triggered when a new prebooked job is created.

• Prebooking verified

Triggered when a prebooked job has been verifiedby a dispatcher (you would need the option: Verify direct bookings from passengers before assignment enabled).

• Canceled: By passenger

Triggered when a job is canceled by the passenger.

• Canceled: By company

Triggered when a job is canceled by a user on the company account.

• Canceled: Assign timeout

Triggered when a job is canceled because it was not assigned to a driver within 24 hours from the schedule pickup.

• Cancelled: No show

Triggered when a job is marked as a no-show because the passenger did not show up for the pickup.

• Job entered callout

Triggered when a job enters the callout stage.

• Waiting for passenger

Triggered when the driver marks the job as waiting for the passenger.

• Passenger on board

Triggered when the driver marks the passenger as being on board.

• Job marked as delivered

Triggered when the job is marked as delivered/completed by the driver.

• Job accepted

Triggered when a driver accepts the job.

• Job assigned

Triggered when a job is assigned to a driver or vehicle.

• Receipt uploaded

Triggered when a receipt has been sent to the passenger.

• Prepayment confirmed

Triggered when a prepayment for the job has been successfully confirmed.

• Payment link

Triggered when a payment link is generated or sent for the job.