Calling the driver from the dispatch console.
The dispatcher has the option to call the driver directly from the dispatch console, but, this will be available only if the dispatcher has a softphone enabled!
The dispatcher can initiate the call to the driver from the following sections of the dispatch console:
From the job overview, the dispatcher can call both the passenger and the driver. However, for unassigned jobs, the only option will be ‘‘Call passenger’‘.
To initiate the call, would suffice to click on the job card with the right button of the mouse and the below options will appear:
Unassigned jobs with no driver:
Unassigned jobs reserved for a specific driver:
The view will remain the same for both Assigned and Active jobs: