How to get started with a WhatsApp integration...

The WhatsApp chatbot guides passengers through a series of predefined questions, allowing them to book a taxi directly via WhatsApp. This enables customers to request a ride at any time, offering a convenient and accessible booking channel.

Once a booking is completed, it is automatically sent to your TaxiCaller system and processed like any other job.

How to get started:

Obtain an active Meta Business Account with a connected WhatsApp number.

You must have an active Meta Business Account with a connected WhatsApp number.

We strongly recommend using a new, dedicated phone number for the chatbot.

If the number is already in use with WhatsApp:

• It must first be removed from the existing WhatsApp account.
• Removing the number will permanently delete all associated WhatsApp data.
• Once registered for the chatbot, the number cannot be used with any other WhatsApp application…
  

Complete a TaxiCaller x WhatsApp Order Form.

Before your activation session, please complete the order form to configure your chatbot preferences:

TaxiCaller x WhatsApp Order Form

This ensures the bot is configured according to your requirements.

Pricing

For current pricing details, please contact our Support Team or your Account Manager.

Before we proceed with setup, we require written confirmation (via email) that you agree to the pricing terms.

Book your remote activation session

A remote session is required to activate your WhatsApp integration. This can be arranged via phone or live chat.

Our team is available weekdays from 8:00a.m. to 4:00p.m. UTC. Please allow approximately one hour for the session.

During the session, our technical team will connect your Meta Business Account to the TaxiCaller server.

You Will Need:

• Your active Meta Business Account login credentials
• Access to the phone number linked to your Meta Business Account (two-factor authentication is typically required)
• If the phone is in use during the session, verification messages may not be delivered
• An active Meta Developer Account
• The AnyDesk program installed on your computer (unless advised otherwise)
  

If you would like to proceed, please contact our Support Team or your Account Manager, and our WhatsApp Integration Team will assist you with the next steps.