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    • How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
    • What booking channels does your system include?
    • How does Automatic assignment work (assign to)?
    • Why don't I have a softphone section in dispatch?
    • Results for: app
    • What is a Rebranded App?
    • Which versions of Android and iOS are required for the TaxiCaller apps?
    • Why can't I see my vehicles in my rebranded app but they appear in the generic app?
    • Can I download the Passenger App as a demo?
    • When does the pro-rate apply?
    • Why are there multiple "New job" tabs in the dispatch console?
    • TaxiCaller for Drivers Mobile Application - 2024
    • Priority 1 messages aren't received in the driver app. What's wrong?
    • I need to know who has logged in to my user, I was logged out automatically and it wasn't me who caused it.
    • Why does my vehicle appear on the map in the water on the west coast of Africa?
    • How do I register a credit card in the Passenger App?
    • Can I rebrand the Driver App?
    • App Codes
    • Can I change the language in the app?
    • On the Passenger App, I received the error "Can not have simultaneous immediate pickups." What does this mean?
    • How is the Waiting rate applied?
    • Why does it not show all zones in the Driver App?
    • What if there are places where there is poor signal, will the driver/dispatch be updated once signal comes back?
    • How do I call the customer from the Driver App?
    • What are the minimum requirements for the TaxiCaller Driver App?
    • How do I get QR codes for the Passenger App?
    • Why do some driver shifts not appear on reports?
    • How do I check the Driver App version of one of my drivers?
    • Why do I get "Network Error" on the Driver App?
    • What does the time and date mean in the Driver App?
    • How do I set up TaxiCaller Express App?
    • Can I dispatch from my phone?
    • Why doesn't our company profile show up in the Passenger App when we try to make direct bookings within our service area?
    • How does the system decide the vehicle order in the Passenger App?
    • In reports I can filter on a few abbreviations (C, CC, PC, NOT, APP, E, A) what do these mean?
    • Why does the Driver App show “Failure – No Permission” when the driver tries to start a shift?
    • Why can't I see the icon to signal the passengers in the Driver App?
    • Can I prevent drivers from seeing other vehicles when they log in to the Driver App?
    • How can I edit a job if the driver accidentally clicked "Cancel Job" instead of "Wait" in the Driver App?
    • I can't hear the sound of the incoming job signal, why is that?
    • Can passengers book future reservations through the Passenger App?
    • Why the job offer in the driver app have a border with different colors?
    • I can't login to a specific vehicle in the Driver App that looks to be activated in the list of vehicles in the Admin Panel, why is this?
    • Where can I configure how far in advance pre-bookings can appear in the dispatch console?
    • When doing street jobs, would the system present all tariff options to the driver?
    • When you receive order and want to navigate (with Waze) to the pick-up address, often the wrong street number is transmitted from the Taxicaller to Waze.How do we correct this?
    • Do you rebrand?
    • Is it possible to book a taxi in the Passenger App without creating an account?
    • Can customers view their receipts for previous trips in the Passenger App?
    • How much data does the Driver App use on average?
    • How can my drivers see the pre-booked jobs assigned for the next day in their queue of their driver app?
    • Is there any way that drivers can put a location or address instead of the zone when clicking "Busy" after being hailed from the street?
    • Fee for changing the Rebranded Passenger app Logo
    • Can the log-in part of the Driver App be skipped or somehow circumvented, as we do not use this and don't want to have to log in every time we start working?
    • What is online booking and how do I enable this?
    • A passenger got the error message 00A10000 when trying to pay with card in the passenger app what does that mean?
    • Why is a vehicle appearing in the wrong area of the map from dispatch?
    • Why am I seeing an error "currently unable to find your location" when pressing the blue circle on the Passenger App?
    • Can a driver be a dispatcher as well?
    • What is the "Offers" tab in the Driver App and how can I activate that for my drivers to use?
    • If I operate with more companies under one account, will the customers be able to distinguish between which vehicles belong to which company from within the Passenger App?
    • How to get started with a WhatsApp integration...
    • Which version of the Envelope App should I use?
    • Can client account have several users? Can a company have an account where several employees can book rides and have all of the bookings appear on the same report?
    • Why doesn't my company show up first in the Passenger App?
    • Why am I seeing the error "GPS tracking must not be mock locations" when logging into the Driver App?
    • Why does the in-app taximeter price jump and charge in advance?
    • Why aren't SMS notifications delivering?
    • What is the rule for pre-booked jobs showing in other zones?
    • I can't press "Delivered" after a job is done, why not?
    • How to allow SMS permission for the Envelope app?
    • What does "SMS notify a driver set to away when a job is offered to them" status mean?
    • Why does the Driver App need Storage and Microphone permissions?
    • Why does the status of the job in taximeter not change from standing still?
    • If there are multiple tariffs, will the driver be able to select which one to use?
    • Is it possible for our drivers to see what pre-booked jobs are coming up within each zone?
    • I have enabled phone verification to "always" for online bookings but my customers did not receive a code, why is that?
    • How does the alarm feature work?
    • Why does my zone queue position not update immediately?
    • Why does the Envelope App fail to send messages?
    • How does the "CLR" button in the Driver App work?
    • Can we disable the permission for the drivers to write instant/custom messages through the Chat function?
    • Why does nothing happen when I press my new custom button in the Driver App?
    • How does a passenger rate and add comments to a driver?
    • What is the "reorder job queue" permission for?
    • Why am I getting "Please turn on mobile data" message when my mobile data is already on?
    • Which booking options are available to passengers?
    • How do I split the payment for a billed customer account where part of the payment is cash and part is charged to the account?
    • Why is my vehicle color green when I set it to another color in the vehicle information tab in the admin console?
    • Can I disable ASAP bookings?
    • I want to share my ride info with my contacts, but there's no button. Why is that?
    • Why does the "card present" option in the Driver App not show up?
    • Why can't I send text notifications from the Driver App if I have an iPhone?
    • What is the traffic rate and how does it work?
    • I can't deliver or cancel my job in the driver app
    • Does your system allow credit card payments for passengers?
    • What does "FOP" mean in custom reports?
    • Why does the envelope app show the error message: "Unable to send because of exception: IllegalArgumentException"?
    • What does it mean when I try to log-in to the Driver App and it says “Not allowed – too many vehicles used?”