The suggestion is based on how close the pick-up address is to the taxi company’s base. What is considered the taxi company’s base is the geographical center of the service area you created for your company profile. You can configure how you want the system to calculate this by setting the time/distance variable yourself. For example, if you want it to calculate that a kilometer takes 2 minutes to drive instead of the 1.5 minutes set by default, you can do this by going to “Settings – Dispatch – 2. Assignment – Dispatch timings – Time per km,” here:
https://admin.taxicaller.net/admin/settings/dispatch.php#company_tab_assignment
The system then looks at how far away from the company’s base the pick up location is and applies this variable to it in order to suggest the assignment time. It is important to note that a dispatcher can also select a different assignment time from the list themselves.
If you’ve enabled ”Is Taxi Rank” in your assignment zones, the system will work from the closest Taxi Rank to calculate the time from the Taxi Rank to the pickup location based on your dispatch timings. More can be read about Taxi Ranks here: https://www.taxicaller.com/en/help/kb/705015