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    • Featured articles
    • What booking channels does your system include?
    • How does Automatic assignment work (assign to)?
    • How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
    • Why don't I have a softphone section in dispatch?
    • Results for: admin
    • Why was I suddenly logged out and sent to the log-in screen again. What happened?
    • Is there any way to map the route of an old trip?
    • How can I change my Admin Panel password?
    • What does status_verified_prebook mean in "Notifications?"
    • Why is my company not showing in the vehicle profile?
    • How do I change the language of the Admin Panel?
    • How can I allow drivers to see the price, but not edit?
    • I forgot my password, how can I get a new one?
    • If there are multiple tariffs, will the driver be able to select which one to use?
    • How many dispatchers or drivers can you add in the Admin Panel?
    • I can't login to a specific vehicle in the Driver App that looks to be activated in the list of vehicles in the Admin Panel, why is this?
    • Is there any way that I can see which dispatcher cancelled a specific job?
    • Why is there an amount after "Price paid" in the job-editor even though this job was selected to be billed and the passenger hasn't actually paid yet?
    • How do I stop a vehicle from being able to be logged into?
    • Why are things sometimes not saved in the Admin Panel?
    • Where can I choose which customers receive receipts?
    • Is there anyway I can delete tariff tabs?
    • How do I change the unit of measurement from "Metric" to "Imperial" in the Admin Panel?
    • I'm not able to manually assign the job to a specific vehicle, why is that?
    • How can I make the passengers' phone numbers visible to the drivers?
    • Can a driver be a dispatcher as well?
    • Why are there multiple "New job" tabs in the dispatch console?
    • My dispatch is displaying the wrong time. Why is that?
    • Can I prevent dispatchers from logging into the console from devices other than the PC?
    • What do the 3 icons on replay mean (road, eye, puzzle piece?)
    • How do I stop my company from receiving fake bookings?
    • Can client account have several users? Can a company have an account where several employees can book rides and have all of the bookings appear on the same report?
    • What is the purpose of "Presence Challenge?"
    • What is the rule for pre-booked jobs showing in other zones?
    • I can't press "Delivered" after a job is done, why not?
    • How can I edit a job if the driver accidentally clicked "Cancel Job" instead of "Wait" in the Driver App?
    • I have a flat rate between zone 1 and 3, but it still gives the price from zone 1 to 2 when entering a job in between zone 1 and 3, why is that?
    • Which reports require the "Require price" box to be checked?
    • How do I enter an address for a POI?
    • How do I delete a vehicle?
    • Why is my vehicle color green when I set it to another color in the vehicle information tab in the admin console?
    • Why don't I have a softphone section in dispatch?
    • Once I have signed up for a VoIP service to connect to my account with TaxiCaller, what details do I need to request from my VoIP provider to be able to connect it?
    • How do I connect a Stripe account to TaxiCaller?
    • Is it possible for our drivers to see what pre-booked jobs are coming up within each zone?
    • What decides the suggested assignment time when you are creating a booking for a later time?
    • How do I stop the system from automatically dispatching to drivers that are busy with a job?
    • Why do some driver shifts not appear on reports?
    • What does “flight” mean under “Requirements on: drop off & pick up”?
    • Does the automatic dispatch hold pre-bookings at a higher priority than ASAP bookings when assigning them?
    • What is the "Offers" tab in the Driver App and how can I activate that for my drivers to use?
    • Why is there a difference between Finished jobs and Driver Jobs report?
    • How does the batch creation of nodes work?
    • How do I change a driver's name?
    • Why are passengers receiving a prebook email when I don't have them setup?
    • Can we disable the permission for the drivers to write instant/custom messages through the Chat function?
    • Where can I view the receipts that are sent to the customers?
    • Why does "Amount of time to be calculated per km" change in the system?
    • How does the tax on the invoice feature work?
    • Can zones be layered one inside the other like concentric circles?
    • What does "assign prebookings directly" or "assignment strategy for prebookings" mean?
    • How can I check the history of the payments I made to TaxiCaller?
    • Why isn't my job being assigned?
    • What is ”Respect shift end?”
    • Does the balance in Admin Panel include the VAT?
    • How does the "CLR" button in the Driver App work?
    • What is a taxi rank?
    • How long are my TaxiCaller funds available for?