SPECIAL NEEDS STUDENTS

Every student’s needs, on every trip

Students with disabilities and other special needs need to be able to rely on their trip to school, every day. With TaxiCaller each student’s needs travel with them: a wheelchair place, a buckle guard, an escort with their own address, a driver the student knows, and who can travel with whom. Planning takes the requirements into account, the driver sees them at every stop, and nothing falls through the cracks when something changes. Built for taxi and van companies carrying students with special needs for school districts and schools.

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“What I value most about TaxiCaller is the combination of support, flexibility and simplicity. If something changes, I can move a whole afternoon to another vehicle without changing every trip on its own. It saves an enormous amount of time and gives me full control. In our work, with daily services and special schools, every trip has to be right, so the system has to work with me, not against me.”
Anne Karlsson, dispatcher, Busspecialisten (Sweden)

Custom properties

You decide which needs there are

  • Transport for passengers and students with additional needs can come with many requirements. Create a property, for example Needs, and add the needs you work with.
  • The same needs are set on vehicles and drivers, so the system knows who can take what.
  • Needs that are requirements steer assignment: only vehicles and drivers that meet them are suggested.

Customized booking view

The booking view built around your work

  • Drag your own fields into the booking view, with no programming.
  • Products such as a seat or a wheelchair place, and your own needs as requirements for the trip.
  • Name every field yourself, so the system uses your terms.
  • Dispatchers only see the fields you need.

Dispatch

See every job and step in before anything runs late

Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
  • Move, change and reassign jobs straight away.
  • Edit many bookings at once.
  • Taxi, airport transfers, school transportation and accessible transportation in one system.
Read more about dispatch →

Recurring trips

Off sick? The whole week cancelled in seconds

  • Each passenger’s recurring trips in a calendar, week by week.
  • Select days or the whole week and cancel every trip with one click.
  • The change shows in dispatch straight away.

Escorts

The escort comes along, from their own address

  • Add an escort to a student’s recurring trips, with name, phone number and their own address.
  • The escort is picked up before the student and dropped off after, in the same vehicle.
  • The escort’s times are worked out from the student’s and can be changed for a single day.
  • Cancel the student’s trip and the escort’s is cancelled too.

Route optimization

Recurring trips and AI-based route optimization

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimizer.
  • Works for both recurring and one-off bookings.
  • Handles rules such as who can travel with whom, and vehicle and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • See kilometres driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and alighting times.

The driver app for shared runs

School runs and shared trips, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, booster seat and notes for the driver show right next to the passenger and the stop.
  • Seat types and tags are set up to suit your business, with your own names and as many as you need.
  • Call parents and caregivers straight from the run.
  • Check passengers in and out one at a time, or all at once.
  • Cancel at the door with a reason and a comment, which go straight to dispatch.

TaxiCaller Connect

Fewer calls to your dispatchers

  • Parents and caregivers follow the student’s or passenger’s trip live, with an estimated arrival time.
  • All planned trips in one place, week by week.
  • Cancel in the app, without picking up the phone.

Smooth trips with minimal admin

With TaxiCaller you plan and adjust trips in minutes. Every route is optimized automatically with AI for shorter distances, fewer stops and higher efficiency. Your staff and your budget will notice:

With the right service, specialist equipment and tailored routines, efficient planning gives every student a trip to school they can count on.

Planning tools that make it simple

Transporting students with different needs often means specialist equipment, dedicated drivers, escorts or fixed routines. With TaxiCaller you handle all of it automatically:

Drivers get the information about each student in the driver app, and clear instructions make for efficient, tailored trips. You record each student’s needs, the system plans and builds the route. Fast, accurate and scalable.

Full control in real time

The system is built to keep your workflow running smoothly:

Control of the details means fewer misunderstandings, fewer wrong trips and fewer calls from parents and caregivers. You build trust with families and schools, and make every day one where students and their families feel respected. Without stress or confusion.

Safe and sustainable school transportation

Optimized routes do more than shorten trips: distances fall and fewer vehicles are needed. For you that means:

And students get a more predictable trip, without stress or needless waiting.

Make every school trip efficient and reliable

With TaxiCaller you can deliver safe, well-run transportation for students with special needs, with less admin and lower costs. Our technology lets you move from handling logistics to making a real difference. A system that makes the complex simple – every day.

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