Dispatch
See every job and step in before anything runs late
Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.
- Every vehicle on the map, with its position and status in real time.
- Estimated arrival times (ETAs) recalculated all along the route.
- An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
- Move, change and reassign jobs straight away.
- Edit many bookings at once.
- Off sick? Select the week in the calendar and cancel every trip with one click.
- Taxi, airport transfers, school transportation and accessible transportation in one system.
School run 14:30Active
Car 12 · Harpreet Gill
- Emma WilsonWaiting
- Liam WilsonWaiting
Automation
Automate as much as you can
- Bookings come in by themselves from your app, the web, WhatsApp, IVR and your account customers’ systems.
- Trips are assigned automatically by zone queues and your own rules.
- Passengers get texts and notifications without anyone sending them.
In British Columbia
The Province’s trip data and ICBC reports, sent automatically
Taxi companies in BC report their trips to the Province and, with a distance-based policy, their kilometres to ICBC. TaxiCaller does both for you, from the trips it already has.
- Trip data, with driver shifts, trip requests, vehicle assignment and completed trips, submitted to the BC Trip Data Web Service every day.
- Your PT and NSC numbers and the credentials the Province gives you are entered once; after that it runs by itself.
- A report for any period up to a month to download, for the Vehicle Safety BC portal or a correction.
- ICBC distance reports, with kilometres per vehicle by phase and rating zone, generated and submitted every month.
Hours of service
Shift limits and documents kept in check
- Set the longest shift, the rest you require and the cycle, to your company’s rules: drivers are warned before the limit, and the shift can end by itself.
- A driver who hasn’t had the minimum rest can’t start the next shift until it’s done; dispatch can make an exception.
- Shift reports show when each driver started and finished and the hours on duty.
- Driver’s licences, chauffeur permits and vehicle documents with their expiry dates, uploaded by drivers in the app.
A record of every trip
Who, when and where, for every trip
- Every trip is logged with the passenger, the time it was requested, pick-up and drop-off, the fare, driver and vehicle.
- Who took the booking and who dispatched it is recorded too, with every later change in the audit log.
- Answer a fare question or a complaint in minutes.
Accessible taxis
The right car for every passenger
- Wheelchair places are set on each accessible taxi, and wheelchair needs on the booking.
- A booking that needs a wheelchair-accessible van is only offered to cars that have one.
- Regular passengers have their needs saved on their customer account, so call takers don’t have to ask every time.
The passenger app
Your own app, in your own brand
- Passengers book in a few taps and see a fare estimate from your own rates before the trip.
- They follow the car live and can share the trip.
- Receipts, ratings and trip history in one place.
Zone queues
Fair, and visible to drivers
- Your area is split into zones, each with its own queue.
- Whoever has waited longest in the zone gets the next trip.
- Drivers see the number of cars and trips in each zone, and their own place in the queue.
Rewards and auctions
Points that win the best trips
- Reward drivers with points when they take the less profitable trips.
- Points are used to bid for better-paid trips, such as the longer airport runs.
- Entirely optional: you decide which trips earn rewards, which go to auction and which go through standard dispatch.
Fares and payment
Your rates, every payment recorded
- Fares from your own rates, with popular taximeters connected.
- Fixed prices per zone for flat-rate work, such as the flat-fare zones to and from YVR.
- Card on your own terminal in the car, cash or account, all recorded in the driver app.
- Extras and account trips straight from the driver app, and a receipt printed in the car, in the app or by email.
Hotels and account customers
Customers who book themselves
- Hotels book for their guests in the Reception Tool, or with one tap on the Express tablet in the lobby.
- Corporate accounts with cost centres, with the trips invoiced afterwards.
- Rules by customer level, such as a premium vehicle for your gold customers.
Owner portal
Owners look after their own cars and drivers
- Each owner sees and updates only their own cars and drivers.
- Reports for their own cars, with export to Excel and PDF.
- You decide what each owner can see and change.
Right now
Your whole fleet on one screen
- Available and busy cars and cars on a break, right now.
- Empty kilometres, completed trips and punctuality for the day.
- Reports and key figures for follow-up and planning.
Connected to the systems you use
Contract workTake trips from contract customers’ booking systems through our API, straight into dispatch, without re-keying.
MetersConnect popular taximeters, with fixed prices per zone where you have them.
API and webhooksConnect booking platforms, accounting and your own systems through our API, with webhooks for every job event.
