Dispatch software for taxi companies in Canada

Bookings from your own app, the web and the phone in one view, dispatched automatically in your zones. Over 50 million bookings a year go through TaxiCaller.

In British Columbia, your trip data goes to the Province and your distance reports to ICBC automatically, from the trips TaxiCaller already has.

Try the taxi solution free for 14 daysBook a demo

Dispatch

See every job and step in before anything runs late

Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
  • Move, change and reassign jobs straight away.
  • Edit many bookings at once.
  • Taxi, airport transfers, school transportation and accessible transportation in one system.
Read more about dispatch →

Your own assignment rules

Dispatch follows your rules

  • Build the rules easily in our visual flowchart.
  • Anything about a booking can decide which assignment strategy is used.
  • For example: app bookings on a Friday evening go to the closest vehicle, while the rest follow the zone queue.
  • The rules run automatically for every booking, around the clock.

In British Columbia

The Province’s trip data and ICBC reports, sent automatically

Hours of service

Shift limits and documents kept in check

  • Set the longest shift, the rest you require and the cycle, to your company’s rules: drivers are warned before the limit, and the shift can end by itself.
  • A driver who hasn’t had the minimum rest can’t start the next shift until it’s done; dispatch can make an exception.
  • Shift reports show when each driver started and finished and the hours on duty.
  • Driver’s licences, chauffeur permits and vehicle documents with their expiry dates, uploaded by drivers in the app.
Read more about the driver app →

Booking processor

Booking events handled automatically

  • Decide what happens when a booking is created, changed or cancelled, in the same visual flowchart.
  • For example: a cancellation after 5 p.m. the day before tags the trip Late cancellation.
  • Late cancellations are charged in full at invoicing, with no manual work.

Recurring trips

Off sick? The whole week cancelled in seconds

  • Each passenger’s recurring trips in a calendar, week by week.
  • Select days or the whole week and cancel every trip with one click.
  • The change shows in dispatch straight away.

Route optimization

Recurring trips and AI-based route optimization

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimizer.
  • Works for both recurring and one-off bookings.
  • Handles rules such as who can travel with whom, and vehicle and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • Plan with historical traffic data and automatic measurements of boarding and alighting times.

The driver app for shared runs

School runs and shared trips, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, booster seat and notes for the driver show right next to the passenger and the stop.
  • Seat types and tags are set up to suit your business, with your own names and as many as you need.
  • Call parents and caregivers straight from the run.
  • Check passengers in and out one at a time, or all at once.
  • Cancel at the door with a reason and a comment, which go straight to dispatch.
Read more about the driver app →

TaxiCaller Connect

Fewer calls to your dispatchers

  • Parents and caregivers follow the student’s or passenger’s trip live, with an estimated arrival time.
  • All planned trips in one place, week by week.
  • Cancel in the app, without picking up the phone.

Integrations

Connected to the systems you use

  • Contract work. Take trips from contract customers’ booking systems through our API, straight into dispatch, without re-keying.
  • Meters. Connect popular taximeters, with fixed prices per zone where you have them.
  • API and webhooks. Connect booking platforms, accounting and your own systems through our API, with webhooks for every job event.
Read more about accessible transportation →

Cloud dispatch since 2011, in more than 70 countries

Since 2011 we have built and run TaxiCaller for more than 700 transport companies around the world, with taxi companies across Canada among them. Support around the clock, in English and French.

About us
TaxiBookings from apps, the web and the phone in one view, with automatic dispatch, zone queues, fixed prices per zone and a record of every trip.Read more Accessible transportationWheelchair-accessible taxis, HandyDART and contract work: each passenger’s needs, the right vehicle and recurring trips for regular appointments.Read more School transportationPlan the whole school year with AI-optimized routes around every student’s needs, and handle sick days and schedule changes with one click.Read more Airport transfersPre-booked airport trips and flat rates by zone, with an airport queue for the vehicles waiting there.Read more

Why taxi companies choose TaxiCaller

Explore more reasons to choose TaxiCaller.
Flexible operationSet up dispatch, booking channels and integrations to suit the way you work.
Support around the clockHelp when you need it, evenings and weekends included, in English and French.
Flexible business modelActivate and pay for the vehicles you need, in Canadian dollars, with no long contracts.
Connected to your systemsUse the VoIP provider you prefer, and connect other systems through our API.
Proven reliability99.999% uptime and cloud-based operation, with no server to run.
Built to growAdd vehicles as your business grows, without expensive infrastructure.

50 m

bookings a year

99.999%

uptime

15 years

of cloud dispatch

Read our reviews

“Our busiest dispatcher can now handle more than 50% more calls per shift compared to the radio-based system, without adding staff.”
Joey Corrigan, Operations Manager, City Taxi, Charlottetown, PEI
“We haven’t looked back. The system is easy to use. And very easy to train new drivers and staff on.”
Mike, Aaron Taxi, Greater Sudbury, Ontario
“It is very intuitive and turnkey to get you started. And it has layers of complexity and features at your disposal if and when you are ready to fine-tune your operation.”
Checker Transportation, Detroit (USA)
Overall rating4.8/5
Ease of use4.9/5
Customer service5/5
Want to see what TaxiCaller can do for you? Explore our Success Stories page!

See how it works with your own trips

We’ll walk you through dispatch and reporting for your company, whether that’s taxi work, accessible transportation or school runs.

Book a demo