SPECIAL NEEDS SCHOOL TRANSPORT

Every student’s needs, on every trip

Students with special needs and disabilities need to be able to rely on their ride, every day. With TaxiCaller each student’s needs travel with them: a wheelchair position, a safety vest or car seat, an escort with their own address, a driver the student knows, ride-time limits and who can ride with whom. Route optimization respects every requirement, the driver sees them at every stop, and nothing falls through the cracks when something changes. Built for the complex work.

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“What I value most about TaxiCaller is the combination of support, flexibility and simplicity. If something changes, I can move a whole afternoon to another vehicle without changing every journey on its own. It saves an enormous amount of time and gives me full control. In our work, with daily services and special schools, every journey has to be right, so the system has to work with me, not against me.”
Anne Karlsson, dispatcher, Busspecialisten (Sweden)

Every student’s needs

Every student’s needs, on every trip

  • Wheelchair, safety vest, car seat, escort and door-to-door service stored with the student and carried onto every trip.
  • Only vehicles and drivers that meet the requirements are suggested, and route optimization never breaks them.
  • Ride-time limits and who may ride with whom are rules the optimizer respects.
  • The same driver and vehicle every day, when consistency matters to the student.
  • Notes for the driver and contacts for parents show right next to the student in the driver app.

Customized booking view

The booking view built around your work

  • Drag your own fields into the booking view, with no programming.
  • Products such as a seat or a wheelchair position, and your own needs as requirements for the trip.
  • Name every field yourself, so the system uses your terms.
  • Dispatchers only see the fields they need.

Dispatch

See every trip and step in before anything runs late

Follow your vehicles live, assign trips by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school, the care facility or the passenger know in time.
  • Move, change and reassign trips right away.
  • Edit many bookings at once.
  • Taxi, school transport, patient transport and demand-responsive transport in one system.
Read more about dispatch →

Recurring trips

Out sick? The whole week canceled in seconds

  • Each passenger’s recurring trips in a calendar, week by week.
  • Select days or the whole week and cancel every trip with one click.
  • The change shows in dispatch right away.

Escorts and passenger assistants

The escort rides along, from their own address

  • Add an escort or passenger assistant to a student’s recurring trips, with name, phone number and their own address.
  • The escort is picked up before the student and dropped off after, in the same vehicle.
  • The escort’s times are worked out from the student’s and can be changed for a single day.
  • Cancel the student’s trip and the escort’s is canceled too.

Route optimization

Recurring trips and AI-based route optimization

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimizer.
  • Works for recurring trips, school runs and one-off bookings.
  • Respects every rule: who can ride with whom, ride-time limits, and vehicle, equipment and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • See distance driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and exiting times.

The driver app for shared runs

Special needs and school runs, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, safety vest and notes for the driver show right next to the passenger and the stop.
  • Seat types and needs are set up to match your operation, with your own names and as many as you need.
  • Call parents and guardians straight from the run.
  • Check passengers in and out one at a time, or all at once.
  • Record a no-show at the door with a reason and a comment, which go straight to dispatch.

The complex work

Built for the routes others find hard

  • Placements far from home and long single-passenger trips planned together with shared runs.
  • Students added during the school year, with routes reoptimized in minutes.
  • Changes from parents and schools handled in dispatch the same day, and drivers see them right away.

TaxiCaller Connect

Fewer calls to your dispatchers

  • Parents and guardians follow the student’s trip live, with an estimated arrival time.
  • All planned trips in one place, week by week.
  • Cancel in the app, without picking up the phone.

Smooth routes with minimal administration

With TaxiCaller you plan and adjust routes in minutes. Every route is optimized automatically with AI for shorter distances, fewer stops and higher efficiency, without breaking a single requirement. Your staff and your budget will notice:

With the right service, specialized equipment and tailored routines, efficient planning gives every student the transport their needs call for.

Planning tools that make it simple

Transporting students with special needs often means specialized equipment, dedicated drivers, escorts or fixed routines. With TaxiCaller you handle all of it automatically:

Drivers get the information about each student in the driver app, and clear instructions make for safe, tailored rides. You record each student’s needs, the system plans and builds the route. Fast, accurate and scalable.

Full control in real time

The system is built to keep your workflow running smoothly:

Control of the details means fewer misunderstandings, fewer missed trips and fewer calls from parents. You build trust, give reassurance and make every day one where children and parents feel respected. Without stress or confusion.

Safe and sustainable school transport

Optimized routes do more than shorten rides: distances fall and fewer vehicles are needed. For you that means:

And students get a more predictable ride, without stress or needless waiting.

Make every special needs route safe and reliable

With TaxiCaller you can deliver safe, well-run special needs school transport with less administration and lower costs. Our technology lets you move from handling logistics to making a real difference. A system that makes the complex simple – every day.

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