Patient transport bookings
Bookings from care providers straight into dispatch
- Bookings from hospitals, clinics and care providers by phone, on the web or through our API, without re-keying.
- Private pay, contract and hospital discharge trips in the same dispatch.
- Trip status sent to your customers’ systems automatically, through webhooks, as the trip moves along.
Patient transport operations
Recurring trips, return trips and the right vehicle
- Recurring trips for dialysis and therapy, booked once for weeks ahead.
- Return trips dispatched the moment the patient is ready.
- Level of service as a requirement: walking, wheelchair or stretcher, so only the right vehicle is sent.
- On-time performance per stop and per day, for the reports your contract customers ask for.
Custom properties
You decide which needs there are
- Every passenger comes with their own needs. Create a property, for example Needs, and add the ones you work with: wheelchair, walker, stretcher, escort, door-through-door.
- The same needs are set on vehicles and drivers, so the system knows who can take what.
- Needs that are requirements steer assignment: only vehicles and drivers that meet them are suggested.
Dispatch
See every trip and step in before anything runs late
Follow your vehicles live, assign trips by hand or automatically, and set up dispatch to match the way you work.
- Every vehicle on the map, with its position and status in real time.
- Estimated arrival times (ETAs) recalculated all along the route.
- An alert when a stop is at risk of running late, so you can let the school, the care facility or the passenger know in time.
- Move, change and reassign trips right away.
- Edit many bookings at once.
- Taxi, school transport, patient transport and demand-responsive transport in one system.
Patient trip 14:00Active
Car 12 · Sara Nilsson
- Ruth BergWaiting
- Peter NovakWaiting
Vehicle runs
Follow every vehicle’s run in real time
- Booked and estimated time for every pickup and drop-off, updated in real time.
- Delays show right away in red, so you can step in and let people know.
- Completed stops are checked off, and no-shows are recorded with a cross.
Proof of service
Every trip documented
- Pickup and drop-off times recorded by the driver app, with the vehicle’s GPS position.
- Passenger signatures in the driver app, and no-shows recorded with a reason and a comment.
- Every change to a trip saved in the audit log, with who made it and when.
Route optimization
Recurring trips and AI-based route optimization
- Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimizer.
- Works for recurring trips, school runs and one-off bookings.
- Respects every rule: who can ride with whom, ride-time limits, and vehicle, equipment and driver requirements.
- The AI plans, but you stay in control and see every route on the map.
- Simulate different fleet mixes for your transport demand.
- See distance driven, vehicle and driver costs, and CO2 emissions.
- Plan with historical traffic data and automatic measurements of boarding and exiting times.
Select: All | None
24 selected bookings
Assign all to
Unplanned to Automatic
All to Automatic
Unplanned
206
212
Add to draft
When14:00 -> <- 14:30
RouteAutomatic206
Unplanned
Automatic
206
212
704
ClientEmma Larsen • +46 13 555 0146
FromKvinnebyskolan
ToBäcklidsvägen 2J
Solve with AI
Optimizing routes
Cost:
2060h 35min Cost: 9.85
Seats: 4
| Agreed | Estimated | Passengers | Address | ||
|---|---|---|---|---|---|
| ⌃ | 13:52 | Depart | |||
| + | 14:00 | 14:00 | Lina Silva | 1 | Kvinnebyskolan |
| + | 14:00 | 14:00 | Emma Larsen | 2 | Kvinnebyskolan |
| + | 14:00 | 14:00 | Lucas Berg | 3 | Kvinnebyskolan |
| − | 14:15 | Lucas Berg | 2 | Himnavägen 15 | |
| − | 14:19 | Emma Larsen | 1 | Bäcklidsvägen 2J | |
| − | 14:27 | Lina Silva | 0 | Sparvsångsvägen 4 |
Customized booking view
The booking view built around your work
- Drag your own fields into the booking view, with no programming.
- Products such as a seat or a wheelchair position, and your own needs as requirements for the trip.
- Name every field yourself, so the system uses your terms.
- Dispatchers only see the fields they need.
Booking processor
Booking events handled automatically
- Decide what happens when a booking is created, changed or canceled, in the same visual flowchart.
- For example: a cancellation after 17:00 the day before tags the trip Late cancellation.
- Late cancellations are charged in full at invoicing, with no manual work.
Connected to the systems you use
Contract bookingsBookings from your contract customers’ and partners’ systems come straight into dispatch, without re-keying.
TaximetersIntegrations with popular taximeters, or use the meter built into the driver app.
API and webhooksConnect booking platforms, accounting and your own systems through our API, with webhooks for every trip event.
