Customer Success Associate
We are looking for an English and Spanish speaking customer success associate to our office in Linköping.
We are looking for an outgoing and self-motivated English and Spanish speaking person.
Qualifications for this job
- Excellent customer assistance and problem solving skills.
- Excellent verbal presentation and communication techniques in English and Spanish.
- Computer experienced and internet-savvy, and exeprienced iPhone and Android user.
- Great skills in understanding the customer's needs.
The work tasks
As a customer success associate you will work with our biggest customers by helping them to start using our system in the best way possible, making state of the customer calls on a regular basis to existing customers and by supporting them when they contact us needing help with our system.
Customer contacts will take place through different channels: email, web chat and phone/Skype, so you need to have an excellent command of the English language, both verbally and in writing.
It is a very developing work in an international environment where you will interact with a lot of people every day.
As our product is a so called cloud service, travelling will not be required for this position.
You don't need any specific technical knowledge for this position. You will get training regarding our system, but it's important that you are computer experienced and internet-savvy and that you have excellent customer assistance and problem solving skills.
TaxiCaller was founded in 2011 and has developed a cloud-based taxi dispatch system which has quickly reached international success and is currently used by taxi companies throughout the world. TaxiCaller's dispatch system is groundbreaking because we use the latest technology in both web solutions and smartphones.
How to apply for this job
Please, email your CV and a short presentation of yourself to [email protected]