Customer Support Agent

Are you passionate about delivering excellent customer service?

Do you have great problem-solving skills, attention to detail and the ability to think outside the box?

Are you interested in working in an international environment?

Are you tech-savvy?

We’re looking to strengthen our dedicated customer support team here at TaxiCaller and if you answered yes to those questions, then you might be exactly what we’re looking for!

…but, are we what you're looking for?

We’re a growing tech company working within the transport sector with customers on every continent and in over 70 countries globally. We also have a team of support agents strategically placed to provide 24/7 support to our customers.

…where do you fit in?

As a part of our customer support team, you will work with any service-related issues escalated by our front-line support team or sales agents. The errands range from account management and administration to on-boarding and tech support. Direct contact with clients is limited, but ultimately you will help to make sure that our front-line support agents exceed our customer’s expectations. The customer will be at the heart of everything you do.

Good to know…

- This is a full-time, permanent position working normal office hours at our HQ in Linköping Science Park.

- We’d like to see your applications in English but if you speak other languages, we’ll consider that an advantage. (Especially Spanish, Finnish and French!)

- Although there is a technical element to the role, we consider this is an entry-level position so we don’t believe that you need any technical qualifications to succeed.

- However, a good understanding of basic tech such as computing, mobile phones and mobile applications will serve as a great base for us to build on as we’ll give you full training!

…interested?

If you think any of this sounds interesting then we’d love to hear from you - send your resume and cover letter to us at jobs [at] taxicaller.com. The recruitment process will continue until we find the right fit - so we recommend applying quickly!