Quick Guide: Dispatch console
Table of Contents
A. Dispatch Options
Location: Write down the address of the job or drag the green icon over the map. The system will auto-complete the address based on where you placed the green icon. Select "Now" if it's an ASAP job, or "Later" if you are making a pre-booking.
Passenger: Here you can include the First Name, Last Name, Phone Number and E-mail of the passenger if available. This information will be displayed in the driver app once he/she accepts the job.
Job Info: This list includes the type of vehicle needed, number of passengers, amount of luggage, number of vehicles necessary and if the passenger(s) need wheelchair-accessible vehicles. You can also send a general message about the job or something specific to the driver.
Extras:
Assign to: Which vehicle will get the job (Manual or Automatic).
Company: Which company will do the job (only applicable to multi-company profiles).
Tariff: Which tariff, or pricing, will be applied to the job.
Duration: For those jobs based on time, not distance
Priority: Assignment priority of the job (5 being the highest priority).
Once the information is complete, just press "Book" (green button) at the bottom of this section and the system will dispatch the job.
If no driver is selected manually, the system will automatically choose the best suited vehicle for the job based on your dispatch settings. You can also press "Check" (blue button) in case you want to check the ETA and the price of the job before dispatching.
B. Vehicle Status
This menu shows all the vehicles of your fleet, and their current status at any given time (Callout, Busy, Away, workload of the vehicle, etc):
|
Id |
Identification number of the vehicle (created in the Admin Panel). |
|
Load |
Percentage of jobs assigned to that vehicle in the next 60 minutes. |
|
Callsign |
Code or Callsign of the vehicle (created in the Admin Panel). |
|
Jobs |
Number of jobs done by that vehicle. |
|
W. |
"Wait", shows time in minutes that the vehicle has been waiting for the passenger. |
|
F. |
"Free", shows in how many minutes that vehicle will become available. |
|
Driver |
First and last name of the driver using that vehicle. |
|
Passenger |
First and last name of the passenger. |
|
Pick Up |
Origin or Pick up point of the job. |
|
Drop Off |
Destination or Drop off of the job. |
Color Code
|
Green |
Low load, vehicle has few jobs assigned in the next 60 minutes. |
|
Yellow |
High occupation, vehicle is busy more than 50% of the next 60 minutes. |
|
Red |
Vehicle will be late for one or several jobs within the next 60 minutes. |
|
Blue |
Vehicle has accepted a job and is on its way to the pick up address (Callout). |
C. Jobs Tab
This tab shows all the ASAP and pre-booked jobs, up to one month in advance.
|
Unassigned |
Bookings saved in the system that have not been assigned yet . The system will automatically dispatch the job to the best suited driver at the time and date specified in the booking. The dispatcher can always edit all of the job info, as well as manually assign a specific driver, by clicking on the job. |
|
Assigned |
Bookings saved in the system that have a driver already assigned to them. |
|
Active |
Jobs that are taking place right now. |
Color Code Jobs Tab
|
Green Background |
Active job |
|
Light Blue Background |
Pre-booked job |
|
Yellow background |
Job dispatched automatically |
|
Red Outline |
Job needs to be assigned manually |
|
Blue Outline |
Job being broadcasted to several vehicles |
D. Operational Map
The map shows all the vehicles moving in real time and their current status.
In the top left corner, there is a summary of how many vehicles are connected (all), how many are available (free), how many have a passenger on board (busy) and how many are not available (away).
Color Code
|
Green |
Vehicle available. |
|
Blue |
Vehicle on its way to pick up a passenger. |
|
Orange |
Vehicle waiting for the passenger to get on board. |
|
Red |
Vehicle with passenger on board. |
|
Yellow |
Vehicle temporarily unavailable. |
More questions? Let us help!
You could have temporarily lost your connection to our server. First, try to reload the page by pressing the refresh button next to the address bar of your web browser, or right-click on the map and click Reload in the menu that appears.
Try pressing "log out" in the upper right corner and then log on again.
Each user can have only one active login at a time. If someone else in the company logs on as the same user on another computer or phone, the person currently logged on as that user will be automatically logged out. Go to the admin panel if you need to add more users.
We recommend that you use Google Chrome as your web browser in the dispatch console, since it offers the best performance. Go to (www.google.com/chrome) to download.
The vehicle must be logged on to the system to make it possible to assign the job to that vehicle. If there are no vehicles logged on, you will only be able to select “Automatic” in the "assign to" list and the next vehicle that logs on will be assigned the job.
This option must be enabled in the admin panel. Go to Settings > Dispatch > 2. Assignment and check the box "Allow direct assignment".
To be able to use tariffs you must enable them in the admin panel. Go to Settings > Dispatch > 1.General and click Enable under Tariffs. To be able to select a tariff, you need to have created one in the admin panel under the Tariffs tab. If you haven't done this, please see the owner's manual.
Make sure you haven't selected "custom price" and then forgotten to set a price for the ride.
No, the closed jobs are saved so that the system can recognize various input data in future jobs.