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TaxiCaller's privacy policy

TaxiCaller endeavours continuously to ensure that your privacy is protected when using our service. TaxiCaller has therefore established a policy regarding how your personal data shall be handled and protected.

This Privacy Policy ("Privacy Policy") shall apply to TaxiCaller Nordic AB, corporate registration number 556878-7864 ("TaxiCaller") as well as users ("Users") of websites, apps and tools provided by TaxiCaller in order to offer a cloud-based dispatch and booking solution for taxis and other forms of transportation ("the Service") and persons ("Job Applicants") emailing job applications to TaxiCaller and transportation companies who are interested in using TaxiCaller's Service ("Leads") or already are using TaxiCaller's Service ("Clients").

Who is responsible for the personal data?

TaxiCaller is the data controller of the personal data that you as User enter into TaxiCaller's systems about yourself.

In the cases where Users enter personal data through a transportation company's rebranded app or by calling a transportation company, which then enters the personal data to the Service, the transportation company is the data controller and TaxiCaller is the data processor.

TaxiCaller is the data controlller of the personal data that Job Applicants email to TaxiCaller.

TaxiCaller is the data controlller of the personal data Leads share about themselves to TaxiCaller.

TaxiCaller is the data controlller of the personal data Clients share about themselves to TaxiCaller.

In the cases that a Client enter personal data into the Service, the Client is the data controller of such data and TaxiCaller is the data processor and this is handled in the Personal Data Processing Agreement all Clients need to accept before using the Service.

What personal data does TaxiCaller collect from Users and why do we need the data?

Purpose
Handling taxi and other transportation bookings made by the User and managing the User's TaxiCaller account.

Categories of processing
Processing and storing taxi and other transportation bookings. Displaying old bookings.

Categories of personal data
Name, address, timestamped GPS coordinates, phone number and email address.

Lawful basis
Contractual performance.

How long is the data stored
Up to three years after the User's latest booking or other account activity. TaxiCaller reserves the right to delete or anonymize the data at an earlier point of time.

What personal data does TaxiCaller collect from Job Applicants and why do we need the data?

Purpose
Handling job applications for open job positions.

Categories of processing
Storing job applications.

Categories of personal data
Name, address, phone number, email address and date of birth.

Lawful basis
Legitimate interest.

How long is the data stored
Until the vacancy has been filled.

What personal data does TaxiCaller collect from Leads and why do we need the data?

Purpose
Assisting potential Clients in learning more about the Service.
To perform sales, marketing and support tasks.

Categories of processing
Storing the Lead's contact information and communication.
Communicating with the Lead.

Categories of personal data
Name, address, phone number, email address and IP address.

Lawful basis
Legitimate interest.

How long is the data stored
Until the Lead becomes a Client. If the Lead doesn't become a Client the data is stored no longer than one year after the last contact the Lead made with TaxiCaller.

What personal data does TaxiCaller collect from Clients and why do we need the data?

Purpose
To enter into a contract with the Client.
Assisting the Client in learning the system.
To perform sales, marketing and support tasks.
To create receipts when the Client makes a payment.

Categories of processing
Storing the Client's contact information and communication.
Communicating with Client.
Creating receipts when the Client makes payments to TaxiCaller.

Categories of personal data
Name, address, phone number, email address and IP address.

Lawful basis
Contractual performance.

How long is the data stored
As long as there is a valid contract between the Client and TaxiCaller. If the Client stops using the Service and unsubscribes from TaxiCaller's emails the data is deleted.

How does TaxiCaller collect personal data?

TaxiCaller processes data that Users have entered into the system or generated while using the Service.

TaxiCaller processes data that Job Applicants have emailed to TaxiCaller.

TaxiCaller processes data that Leads share with TaxiCaller when contacting TaxCaller and personal data that TaxiCaller collects from public databases and websites.

TaxiCaller processes data that Clients share with TaxiCaller when contacting TaxCaller and personal data that TaxiCaller collects from public databases and websites.

With whom will we share your personal data?

The information that Users provide on our website or the Service will be used to enable booking of taxis or other transportation services. When booking a taxi or other transportation necessary information will be provided to the chosen transportation company in order for them to be able to carry out the booked ride.

TaxiCaller will not share any personally identifiable information with other parties except as described above regarding the companies using our Service to provide transportation services. TaxiCaller also processes anonymous data in order to improve its or third party services. Such anonymous data does not allow the identification of the Users to which it relates. TaxiCaller may share anonymous data with third parties.

If you choose to pay for a ride in the app TaxiCaller will not save any personally identifiable information regarding your card details. These payments are handled through a 3rd party card payment provider.

The data that Job Applicants send to TaxiCaller aren't shared with any 3rd party.

The data that Leads share with TaxiCaller might be shared with support and sales contractors working for TaxiCaller.

The data that Clients share with TaxiCaller might be shared with support and sales contractors working for TaxiCaller.

Where is your pesonal data processed?

TaxiCaller mainly uses European data center locations for European customers. In some instances data may be stored and transferred to other regions.

In the cases when personal data is stored and processed outside of EU TaxiCaller ensures that this is done in accordance with the law, for example, but not limited to, by using 3rd party services complying with Privacy Shield or requiring external contractors to comply with GDPR.

What are your rights regarding your personal data?

You have the right to see, correct or delete your personal data stored at TaxiCaller. To do this you need to send an email to privacy@taxicaller.com and identify yourself so that TaxiCaller can verify that it is your personal data.
If you have shared your personal data directly to a transportation company using TaxiCaller's system, then it is the transportation company who is the personal data controller and TaxiCaller is the personal data processor. In these cases you shall contact the transportation company if you want to view, correct or delete your personal data.

TaxiCaller may not delete your personal data when a statutory requirement exists for storage, such as accounting rules or standards, or when other legitimate reasons exist as to why the data must be saved.

TaxiCaller offers data portability when the data transfer is technically possible and can be done automatically.

In the event of a dispute, the User, Job Applicant, Lead or Client may file a complaint with The Swedish Data Protection Authority.

Age limit

TaxiCaller's Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are younger than 16 years old, do not use the Service and do not provide any personal information to TaxiCaller. If you are aware of someone under the age of 16 using the Service, please email us at privacy@taxicaller.com.

How do we use cookies?

TaxiCaller uses cookies on its websites to make the Service easier to use. A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. Users can disable cookies by changing their browser settings. By visiting TaxiCaller's website or by signing up for TaxiCaller's Services you accept that TaxiCaller uses cookies and similar technologies to enhance the quality of the Service.

Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like.

How do we protect your personal data?

TaxiCaller is committed to protecting our Users' information. We have taken technical and organisational measures to protect your personal data from loss, manipulation or unauthorised access.

Your password protects your user account. You shall use a unique and strong password, limit access to your computer and browser, and log out after having used the Service. While we take data protection seriously, no security measures are completely secure, and we do not guarantee the security of user information.

How do you contact us with questions regarding your personal data?

For any questions related to the handling of your personal data, please email privacy@taxicaller.com.

This policy is current as of its last revision date. However, please note that this policy may be amended from time to time to reflect changes and additions to the privacy policy. Please check back for the most current version before relying on any of the provisions in this privacy policy.

This privacy policy has been published on TaxiCaller's website on 2018-05-24.