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TaxiCaller Nordic AB
Dispatch Console — 1
  • 1
Table of Contents
TaxiCaller Nordic AB
  • Dispatch Console — 1
    • Dispatch Console — 1
  • Dispatch Console Manual
  • Getting Started
  • Main view of the dispatch console
    • 1. Pick up and drop off
    • 2. Entering job details
    • 3. The map
    • 4. Unassigned, assigned and active jobs
    • 5. The menu bar
    • 6. The vehicle list
    • 7. The zone queues
  • Working with jobs
    • Adding a new job
    • Modifying an existing job
    • Using previous jobs to speed up dispatching
    • Job Overview
    • Jobs with special priorities
  • Customer accounts in Dispatch
    • Create a customer account from Dispatch
    • Edit a customer account from Dispatch
    • Adding and using preset jobs
    • Store preset locations
  • Permits in Dispatch
    • Approve a driver permit
    • Driver and vehicle Suspensions
    • Alarms and Alerts
  • Using the external softphone (SIP)
    • Supported providers
  • Send and receive messages
  • Automatic accounting and driver balance
  • Preferences
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Alarms and Alerts

Alarms

This feature exists for the safety of the driver and allows them to discreetly and silently send a signal to the dispatcher. When they press the alarm button on the Driver App

You will receive a sound alert and the Alarms panel will pop up in your dispatch screen.

Alerts

You will get an alert in certain situations, for example if a ride is canceled or was flashed (too short). You will be able to see these by clicking on the Alerts button at the top of the Dispatch screen.

Driver and vehicle Suspensions
Using the external softphone (SIP)
TaxiCaller Nordic AB ©2017