Dispatch­system for taxi, shuttles and school transport

Over 50 million bookings a year go through TaxiCaller, from everyday taxi work to school runs, specialised school transport and health shuttles with high demands. Planning, dispatch and reporting in one system.

With a driver app and passenger apps in your own brand, integrations with your contract clients, and every trip and shift on record.

Try the taxi solution free for 14 daysBook a demo

Dispatch

See every job and step in before anything runs late

Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
  • Move, change and reassign jobs straight away.
  • Edit many bookings at once.
  • Taxi, shuttles, school runs and health transport in one system.
Read more about dispatch →

Vehicle runs

Follow every vehicle’s run in real time

  • Booked and estimated time for every pick-up and drop-off, updated in real time.
  • Delays show straight away in red, so you can step in and let people know.
  • Completed stops are ticked off, and passengers who don’t turn up are cancelled with a cross.

Regular trips

Off sick? The whole week cancelled in seconds

  • Each passenger’s standing bookings in a calendar, week by week.
  • Select days or the whole week and cancel every trip with one click.
  • The change shows in dispatch straight away.

Route optimisation

Regular trips and AI-based route optimisation

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimiser.
  • Works for both standing bookings and one-off bookings.
  • Handles rules such as who can travel with whom, and vehicle and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • Plan with historical traffic data and automatic measurements of boarding and alighting times.

Follow-up

See what each route costs

  • See kilometres driven, vehicle and driver costs, and CO2 emissions.
  • Empty running and running with passengers accounted for separately, vehicle by vehicle.
  • Route optimisation works out the day in detail, with times, fuel use, emissions and much more.

Your own assignment rules

Dispatch follows your rules

  • Build the rules easily in our visual flowchart.
  • Anything about a booking can decide which assignment strategy is used.
  • For example: app bookings on a Friday evening go to the closest vehicle, while the rest follow the zone queue.
  • The rules run automatically for every booking, around the clock.

Booking processor

Booking events handled automatically

  • Decide what happens when a booking is created, changed or cancelled, in the same visual flowchart.
  • For example: a cancellation after 5pm the day before tags the trip Late cancellation.
  • Late cancellations are charged in full at invoicing, with no manual work.

The driver app for shared runs

School runs and SESTA, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, buckle guard and notes for the driver show right next to the passenger and the stop.
  • Seat types and tags are set up to suit your business, with your own names and as many as you need.
  • Call parents and caregivers straight from the run.
  • Check passengers in and out one at a time, or all at once.
  • Cancel at the door with a reason and a comment, which go straight to dispatch.
Read more about the driver app →

TaxiCaller Connect

Fewer calls to your dispatchers

  • Parents and caregivers follow the student’s or passenger’s trip live, with an estimated arrival time.
  • All planned trips in one place, week by week.
  • Cancel in the app, without picking up the phone.

Integrations

Connected to the systems you use

  • Contract work. Take orders from contract clients’ booking systems through our API, straight into dispatch, without re-keying.
  • Meter in the app. A built-in meter in the driver app for time and distance fares, or fixed prices agreed at booking.
  • API and webhooks. Connect booking platforms, accounting and your own systems through our API, with webhooks for every job event.
Read more about health transport →

Cloud dispatch since 2011, in more than 70 countries

Since 2011 we have built and run TaxiCaller for more than 700 transport companies around the world, with New Zealand taxi companies among our customers since 2013. Support around the clock, in English.

About us
TaxiBookings from apps, the web and the phone in one view, with automatic dispatch, zone queues, fares agreed at booking and a record of every trip.Read more School transport and SESTAPlan the whole school year with AI-optimised routes around every student’s needs, and handle sickness and timetable changes with one click.Read more Health and community transportHealth shuttles, day programmes and Total Mobility trips: shared trips planned with route optimisation, and detailed reporting.Read more Airport shuttlesDoor-to-door shared shuttles and scheduled services, with tickets in your own app and flexible routes and timetables.Read more

Why professional transport companies choose TaxiCaller

Explore more reasons to choose TaxiCaller.
Flexible operationSet up dispatch, booking channels and integrations to suit the way you work.
Support around the clockHelp when you need it, evenings and weekends included.
Flexible business modelActivate and pay for the vehicles you need, with no long contracts.
Connected to your systemsUse the VoIP provider you prefer, and connect other systems through our API.
Proven reliability99.999% uptime and cloud-based operation.
Built to growAdd vehicles as your business grows, without expensive infrastructure.

50 m

bookings a year

99.999%

uptime

15 years

of cloud dispatch

Read our reviews

“Our busiest dispatcher can now handle more than 50% more calls per shift compared to the radio-based system, without adding staff.”
Joey Corrigan, Operations Manager, City Taxi, Charlottetown (Canada)
“What I value most about TaxiCaller is the combination of support, flexibility and simplicity. If something changes, I can move a whole afternoon to another vehicle without changing every trip on its own. It saves an enormous amount of time and gives me full control. In our work, with daily services and special schools, every trip has to be right, so the system has to work with me, not against me.”
Anne Karlsson, dispatcher, Busspecialisten (Sweden)
“We haven’t looked back. The system is easy to use. And very easy to train new drivers and staff on.”
Mike, Aaron Taxi, Greater Sudbury, Ontario (Canada)
Overall rating4.8/5
Ease of use4.9/5
Customer service5/5
Want to see what TaxiCaller can do for you? Explore our Success Stories page!

See how it works with your own jobs

We’ll walk you through planning and dispatch for your business, whether that’s taxi work, school runs, SESTA or health shuttles.

Book a demo