Dispatch
See every job and step in before anything runs late
Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.
- Every vehicle on the map, with its position and status in real time.
- Estimated arrival times (ETAs) recalculated all along the route.
- An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
- Move, change and reassign jobs straight away.
- Edit many bookings at once.
- Off sick? Select the week in the calendar and cancel every trip with one click.
- Taxi, shuttles, school runs and health transport in one system.
School run 14:00Active
Car 12 · Sarah Wilson
- Isla ThompsonWaiting
- Nikau ThompsonWaiting
Automation
Automate as much as you can
- Bookings come in by themselves from apps, the web, WhatsApp, IVR and your contract clients’ systems.
- Jobs are assigned automatically by zone queues and your own rules.
- Passengers get texts and notifications without anyone sending them.
A record of every trip
Who, when and where, for every trip
- Every job is logged with the passenger, the time it was booked, pick-up and drop-off, the agreed price, driver and vehicle.
- Who took the booking and who dispatched it is recorded too, with every later change in the audit log.
- Answer a fare question or a complaint in minutes, and know who travelled with whom when you carry registered passengers.
Shifts and documents
Shift limits and documents kept in check
- Set the longest shift and the rest you require: drivers are warned before they reach the limit, and the shift can end by itself.
- P endorsements, driver licences and certificates of fitness with their expiry dates, uploaded by drivers in the app.
- Drivers see a warning a month before a document runs out, and straight away when one is missing.
The passenger app
Your own app, in your own brand
- Passengers book in a few taps and see the price before the trip.
- They follow the car live and can share the trip.
- Receipts, ratings and trip history in one place.
Zone queues
Fair, and visible to drivers
- Your area is split into zones, each with its own queue.
- Whoever has waited longest in the zone gets the next job.
- Drivers see the number of cars and jobs in each zone, and their own place in the queue.
Rewards and auctions
Points that win the best jobs
- Reward drivers with points when they take the less profitable jobs.
- Points are used to bid for better-paid jobs, such as the long runs to Auckland Airport.
- Entirely optional: you decide which jobs earn rewards, which go to auction and which go through standard dispatch.
Fares and payment
The fare agreed, the payment recorded
- Fixed prices or a fare estimate from your tariffs when the trip is booked, or the meter built into the driver app for time and distance fares.
- EFTPOS on your own terminal recorded in the driver app, cash, accounts, and card payment in your passenger app through Stripe, Datacom or eWAY.
- Extras and invoicing to account customers straight from the driver app, and a receipt in the app or by email.
Hotels and account customers
Customers who book themselves
- Hotels book for their guests in the reception tool, or with one tap on the Express app in the lobby.
- Business accounts with cost codes, with the trips invoiced afterwards.
- Rules by customer level, such as a premium vehicle for your gold customers.
Operator portal
Owner-drivers look after their own vehicles and drivers
- Each owner-driver or fleet owner sees and updates only their own vehicles and drivers.
- Reports for their own fleet, with export to Excel and PDF.
- You decide what each owner can see and change.
Right now
Your whole fleet on one screen
- Available and busy vehicles and vehicles on a break, right now.
- Empty kilometres, completed jobs and punctuality for the day.
- Reports and key figures for follow-up and planning.
Connected to the systems you use
Contract workTake orders from contract clients’ booking systems through our API, straight into dispatch, without re-keying.
Meter in the appA built-in meter in the driver app for time and distance fares, or fixed prices agreed at booking.
API and webhooksConnect booking platforms, accounting and your own systems through our API, with webhooks for every job event.
