Dispatch system

One complete system for taxi and passenger transport

Dispatch, driver app, passenger app, booking channels, back office and an operator portal in one cloud platform. Run your company with more control, records you can rely on and room to grow, for taxi and shuttles, school transport and SESTA, health transport and airport shuttles.

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Dispatch

See every job and step in before anything runs late

Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
  • Move, change and reassign jobs straight away.
  • Edit many bookings at once.
  • Off sick? Select the week in the calendar and cancel every trip with one click.
  • Taxi, shuttles, school runs and health transport in one system.
Read more about dispatch →

Automatic dispatch

Jobs that dispatch themselves

  • Nearest car, zone queues, broadcast to several drivers or your own queues.
  • Rules by source, time, customer and vehicle attributes, built as a flowchart.
  • Your dispatchers only handle the exceptions.
Read more about dispatch →

Driver app

Everything the driver needs, on their phone

  • Job offers, navigation and a meter in the app.
  • Shared runs stop by stop, with pick-up and drop-off for every passenger.
  • Payment, signature, chat and shift history.
Read more about the driver app →

Booking channels

Every booking in the same dispatch

  • Apps in your own brand, a web booker, phone and IVR.
  • WhatsApp, a reception tool for account customers, and an API.
  • Every booking lands straight in dispatch.
See the booking channels →

Route optimisation

Regular trips and AI-based route optimisation

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimiser.
  • Works for both standing bookings and one-off bookings.
  • Handles rules such as who can travel with whom, and vehicle and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • See kilometres driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and alighting times.

Live follow-up

Watch every run as it happens

  • Booked and estimated time for every pick-up and drop-off, updated all the time.
  • Delays show before they happen, and completed stops are ticked off.
  • No-shows are cancelled on the spot, with a note from the driver.

Made to fit

The system your way

  • Your own attributes and fields, such as needs like a wheelchair, a harness or an escort.
  • Attributes can be information or requirements: only cars and drivers that meet them get the job.
  • Seat types, vehicle types and booking views are yours to set up.
Read more about specialised school transport →

Back office

Your whole company in one system

  • KPIs and your own reports, with every data point logged and time-stamped.
  • Invoicing, with pro forma invoices your customers can approve.
  • Your own rules for dispatch, charges and late cancellations.
Read more about the back office →

Invoicing

From job to paid invoice

  • Invoice lines straight from the completed jobs, with your own rules and templates.
  • Pro forma invoices that customers review and approve in the travel portal.
  • Card payment in the app, pay links, promo codes and campaigns.
Read more about invoicing →

Drivers and documents

The right paperwork, always in date

  • P endorsements, licences, certificates of fitness and other documents for drivers and vehicles, with expiry dates.
  • The driver photographs the document in the app and sends it for approval.
  • Shift limits with warnings before a driver reaches them, in the same system.
Read more about the driver app →

Rewards and auctions

Points that win the best jobs

  • Reward drivers with points when they take the less profitable jobs.
  • Drivers use the points to bid for better-paid jobs, such as the long runs to Auckland Airport.
  • Entirely optional: you decide which jobs earn rewards, which go up for auction and which go through your normal dispatch.
Read more about the driver app →

Audit trail and privacy

See who changed what

  • Every change to resources, such as vehicles, tariffs and users, is saved with the time, the user and the values before and after, and every change to bookings is logged too.
  • Customer accounts and jobs no longer in use are anonymised, for example everything inactive for a year.
  • Permissions by role for your administrators.
Read more about the back office →

Operator portal

Owner-drivers manage their own cars and drivers

  • Each owner-driver or fleet owner sees and updates only their own cars and drivers.
  • Reports for their own fleet, exported to Excel and PDF.
  • You decide what each owner can see and change.
Read more about the operator portal →

TaxiCaller Connect

Families see the trip

  • Parents, caregivers and case workers see the planned trips in their own app.
  • The trip is followed live, with the arrival time counting down.
  • Cancellations reach dispatch straight away.
See all booking channels →

Connected to the tools you use

API and webhooksConnect your own systems, travel partners and contract customers to dispatch, with a webhook for every job event.
Card paymentsCard payment in your passenger app through Stripe, Datacom or eWAY, and EFTPOS payments on your own terminal recorded in the driver app.
Contract bookingsBookings from contract customers' systems, through our API, come straight into dispatch.

Cloud dispatch since 2011, in more than 70 countries

Since 2011 we have built and run TaxiCaller for more than 700 transport companies around the world, with New Zealand taxi companies among our customers since 2013. Support around the clock, in English.

About us

Switching to TaxiCaller is easy

Want to change systems without the usual hassle? Relax. Our onboarding, included at no extra cost, gets you up and running quickly and smoothly, with a dedicated team of experts at your side.

A dedicated contact who makes sure the switch is smooth and painless.
Tailored demos, so we understand your needs and deliver what you expect.
Help to set up your account, so the system's settings fit your company.
Data import from the system you use today.
Training for dispatchers, drivers and administrators.
Regular account reviews, so everything works as planned.
Support around the clock, all year from our team of system experts.
Extensive support material such as manuals, videos and a knowledge base.
Try it free for 14 days