SEND TRANSPORT

Every pupil’s needs, on every journey

Pupils with special educational needs and disabilities need to be able to rely on their journey, every day. With TaxiCaller each pupil’s needs travel with them: a wheelchair place, a buckle guard, an escort with their own address, a driver the pupil knows, and who can travel with whom. Planning takes the requirements into account, the driver sees them at every stop, and nothing falls through the cracks when something changes.

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“What I value most about TaxiCaller is the combination of support, flexibility and simplicity. If something changes, I can move a whole afternoon to another vehicle without changing every journey on its own. It saves an enormous amount of time and gives me full control. In our work, with daily services and special schools, every journey has to be right, so the system has to work with me, not against me.”
Anne Karlsson, dispatcher, Busspecialisten (Sweden)

Custom properties

You decide which needs there are

  • Transport for passengers and pupils with additional needs can come with many requirements. Create a property, for example Needs, and add the needs you work with.
  • The same needs are set on vehicles and drivers, so the system knows who can take what.
  • Needs that are requirements steer assignment: only vehicles and drivers that meet them are suggested.

Customised booking view

The booking view built around your work

  • Drag your own fields into the booking view, with no programming.
  • Products such as a seat or a wheelchair place, and your own needs as requirements for the journey.
  • Name every field yourself, so the system uses your terms.
  • Controllers only see the fields you need.

Dispatch

See every job and step in before anything runs late

Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
  • Move, change and reassign jobs straight away.
  • Edit many bookings at once.
  • Taxi, private hire, school runs and patient transport in one system.
Read more about dispatch →

Regular journeys

Off sick? The whole week cancelled in seconds

  • Each passenger’s repeat bookings in a calendar, week by week.
  • Select days or the whole week and cancel every journey with one click.
  • The change shows in dispatch straight away.

Escorts

The escort comes along, from their own address

  • Add an escort to a pupil’s regular journeys, with name, phone number and their own address.
  • The escort is picked up before the pupil and dropped off after, in the same vehicle.
  • The escort’s times are worked out from the pupil’s and can be changed for a single day.
  • Cancel the pupil’s journey and the escort’s is cancelled too.

Route optimisation

Regular journeys and AI-based route optimisation

  • Plan anything from hundreds to thousands of journeys in minutes with our AI-powered optimiser.
  • Works for both repeat bookings and one-off bookings.
  • Handles rules such as who can travel with whom, and vehicle and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • See miles driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and alighting times.

The driver app for shared runs

School runs and SEND, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, buckle guard and notes for the driver show right next to the passenger and the stop.
  • Seat types and tags are set up to suit your business, with your own names and as many as you need.
  • Call parents and carers straight from the run.
  • Check passengers in and out one at a time, or all at once.
  • Cancel at the door with a reason and a comment, which go straight to dispatch.

TaxiCaller Connect

Fewer calls to your controllers

  • Parents and carers follow the pupil’s or passenger’s journey live, with an estimated arrival time.
  • All planned journeys in one place, week by week.
  • Cancel in the app, without picking up the phone.

Smooth journeys with minimal admin

With TaxiCaller you plan and adjust journeys in minutes. Every route is optimised automatically with AI for shorter distances, fewer stops and higher efficiency. Your staff and your budget will notice:

With the right service, specialist equipment and tailored routines, efficient planning gives every pupil good SEND transport.

Planning tools that make it simple

Transporting pupils with different needs often means specialist equipment, dedicated drivers, escorts or fixed routines. With TaxiCaller you handle all of it automatically:

Drivers get the information about each pupil in the driver app, and clear instructions make for efficient, tailored journeys. You record each pupil’s needs, the system plans and builds the route. Fast, accurate and scalable.

Full control in real time

The system is built to keep your workflow running smoothly:

Control of the details means fewer misunderstandings, fewer wrong journeys and fewer calls from parents. You build trust, give reassurance and make every day one where children and parents feel respected. Without stress or confusion.

Safe and sustainable SEND transport

Optimised routes do more than shorten journeys: distances fall and fewer vehicles are needed. For you that means:

And pupils get a more predictable journey, without stress or needless waiting.

Make every school journey efficient and reliable

With TaxiCaller you can deliver safe, well-run SEND transport with less admin and lower costs. Our technology lets you move from handling logistics to making a real difference. A system that makes the complex simple – every day.

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