Patient transport

Safe journeys, suited to every passenger

Run non-emergency patient transport, dial-a-ride and community transport with journeys suited to every passenger’s needs. From booking to reporting, this add-on gives you a scalable, flexible system with route optimisation that groups journeys, cuts costs and reduces emissions. Take orders from your contract clients through our API or by hand.

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“What I value most about TaxiCaller is the combination of support, flexibility and simplicity. If something changes, I can move a whole afternoon to another vehicle without changing every journey on its own. It saves an enormous amount of time and gives me full control. In our work, with daily services and special schools, every journey has to be right, so the system has to work with me, not against me.”
Anne Karlsson, dispatcher, Busspecialisten (Sweden)

Custom properties

You decide which needs there are

  • Transport for passengers and pupils with additional needs can come with many requirements. Create a property, for example Needs, and add the needs you work with.
  • The same needs are set on vehicles and drivers, so the system knows who can take what.
  • Needs that are requirements steer assignment: only vehicles and drivers that meet them are suggested.

Customised booking view

The booking view built around your work

  • Drag your own fields into the booking view, with no programming.
  • Products such as a seat or a wheelchair place, and your own needs as requirements for the journey.
  • Name every field yourself, so the system uses your terms.
  • Controllers only see the fields you need.

Dispatch

See every job and step in before anything runs late

Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
  • Move, change and reassign jobs straight away.
  • Edit many bookings at once.
  • Taxi, private hire, school runs and patient transport in one system.
Read more about dispatch →

Vehicle runs

Follow every vehicle’s run in real time

  • Booked and estimated time for every pick-up and drop-off, updated in real time.
  • Delays show straight away in red, so you can step in and let people know.
  • Completed stops are ticked off, and passengers who don’t turn up are cancelled with a cross.

Regular journeys

Off sick? The whole week cancelled in seconds

  • Each passenger’s repeat bookings in a calendar, week by week.
  • Select days or the whole week and cancel every journey with one click.
  • The change shows in dispatch straight away.

Route optimisation

Regular journeys and AI-based route optimisation

  • Plan anything from hundreds to thousands of journeys in minutes with our AI-powered optimiser.
  • Works for both repeat bookings and one-off bookings.
  • Handles rules such as who can travel with whom, and vehicle and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • See miles driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and alighting times.

The driver app for shared runs

Shared patient journeys, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, buckle guard and notes for the driver show right next to the passenger and the stop.
  • Seat types and tags are set up to suit your business, with your own names and as many as you need.
  • Call parents and carers straight from the run.
  • Check passengers in and out one at a time, or all at once.
  • Cancel at the door with a reason and a comment, which go straight to dispatch.

Booking processor

Booking events handled automatically

  • Decide what happens when a booking is created, changed or cancelled, in the same visual flowchart.
  • For example: a cancellation after 17:00 the day before tags the journey Late cancellation.
  • Late cancellations are charged in full at invoicing, with no manual work.

TaxiCaller Connect

Fewer calls to your controllers

  • Parents and carers follow the pupil’s or passenger’s journey live, with an estimated arrival time.
  • All planned journeys in one place, week by week.
  • Cancel in the app, without picking up the phone.

Contract work

Orders straight into dispatch

  • Orders from contract clients and their booking systems come in through our API, with no re-keying.
  • Each order is confirmed, gets a vehicle that meets its requirements, and the status is sent back.
  • Contract journeys are planned alongside your own work, with the same assignment rules.

Connected to the systems you use

Contract workTake orders from contract clients’ booking systems through our API, straight into dispatch, without re-keying.
Meter in the appA built-in meter in the driver app for time and distance fares.
API and webhooksConnect booking platforms, accounting and your own systems through our API, with webhooks for every job event.

Simpler, better patient transport

Book, change and manage journeys in a system that suits every booking to the individual passenger’s needs. A system that copes with everything from traffic disruption to efficient planning.

Take journeys through API integrations or manual booking. Deliver good service to passengers and contract clients alike, while you stay in control of your business and your key figures.

At the heart of every booking

Efficiency isn’t just an ideal – it drives everything we do. From precise planning to real-time coordination, TaxiCaller makes sure every passenger is picked up and dropped off as planned. Bookings are grouped into efficient routes and sent to the right driver at the right time – by your own rules.

With advanced ride sharing and route optimisation you cut costs, save time and work more efficiently – while every passenger is picked up and dropped off on time.

Safety in every situation

Passenger safety is central to everyone running patient transport. The system helps you deliver the work correctly and to a high standard. Detailed journey logs, clear navigation, live tracking and a full history of every journey give you the basis good patient transport needs.

Meet the requirements of your contract, and deliver a service passengers value.

Analyse and improve your service

Get valuable insight into your work with the built-in report tool. Track key figures for the quality of completed journeys, punctuality and route efficiency. When you can see where to improve, you can act quickly and reach your goals.

Show your results to contract clients and other stakeholders, and document the value of your work ahead of the next tender.

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Dynamic Planning

Get a real-time overview of your fleet on the screen. Adapt schedules instantly to meet daily challenges.

Reports and Analytics

Gain actionable statistics for data-driven decisions. Measure KPIs for evaluation and quality assurance.

Trip Booking and Scheduling

More booking channels mean more jobs. Simplify processes and management with smart automations.

Job History

Maintain detailed records of every job for accountability. Correct possible errors, and replay trips to view routes.

Driver App

Simplify navigation and enhance communication with a tool that has everything drivers need to get the job done right.

Route Optimization

Minimize your carbon footprint and cut costs while maximizing service capacity and time management.