Dispatch­system for taxi, private hire and school transport

Over 50 million bookings a year go through TaxiCaller, from everyday private hire to school runs, SEND and patient transport with high demands. Planning, dispatch and reporting in one system.

With a driver app and passenger apps in your own brand, integrations with your contract clients, and every job and shift logged for your records.

Try the taxi solution free for 14 daysBook a demo

Dispatch

See every job and step in before anything runs late

Follow your vehicles live, assign jobs by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school or the passenger know in time.
  • Move, change and reassign jobs straight away.
  • Edit many bookings at once.
  • Taxi, private hire, school runs and patient transport in one system.
Read more about dispatch →

Vehicle runs

Follow every vehicle’s run in real time

  • Booked and estimated time for every pick-up and drop-off, updated in real time.
  • Delays show straight away in red, so you can step in and let people know.
  • Completed stops are ticked off, and passengers who don’t turn up are cancelled with a cross.

Regular journeys

Off sick? The whole week cancelled in seconds

  • Each passenger’s repeat bookings in a calendar, week by week.
  • Select days or the whole week and cancel every journey with one click.
  • The change shows in dispatch straight away.

Route optimisation

Regular journeys and AI-based route optimisation

  • Plan anything from hundreds to thousands of journeys in minutes with our AI-powered optimiser.
  • Works for both repeat bookings and one-off bookings.
  • Handles rules such as who can travel with whom, and vehicle and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transport demand.
  • Plan with historical traffic data and automatic measurements of boarding and alighting times.

Follow-up

See what each route costs

  • See miles driven, vehicle and driver costs, and CO2 emissions.
  • Empty running and running with passengers accounted for separately, vehicle by vehicle.
  • Route optimisation works out the day in detail, with times, fuel use, emissions and much more.

Your own assignment rules

Dispatch follows your rules

  • Build the rules easily in our visual flowchart.
  • Anything about a booking can decide which assignment strategy is used.
  • For example: app bookings on a Friday evening go to the closest vehicle, while the rest follow the zone queue.
  • The rules run automatically for every booking, around the clock.

Booking processor

Booking events handled automatically

  • Decide what happens when a booking is created, changed or cancelled, in the same visual flowchart.
  • For example: a cancellation after 17:00 the day before tags the journey Late cancellation.
  • Late cancellations are charged in full at invoicing, with no manual work.

The driver app for shared runs

School runs and SEND, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, buckle guard and notes for the driver show right next to the passenger and the stop.
  • Seat types and tags are set up to suit your business, with your own names and as many as you need.
  • Call parents and carers straight from the run.
  • Check passengers in and out one at a time, or all at once.
  • Cancel at the door with a reason and a comment, which go straight to dispatch.
Read more about the driver app →

TaxiCaller Connect

Fewer calls to your controllers

  • Parents and carers follow the pupil’s or passenger’s journey live, with an estimated arrival time.
  • All planned journeys in one place, week by week.
  • Cancel in the app, without picking up the phone.

Integrations

Connected to the systems you use

  • Contract work. Take orders from contract clients’ booking systems through our API, straight into dispatch, without re-keying.
  • Meter in the app. A built-in meter in the driver app for time and distance fares.
  • API and webhooks. Connect booking platforms, accounting and your own systems through our API, with webhooks for every job event.
Read more about patient transport →

Cloud dispatch since 2011, in more than 70 countries

Since 2011 we have built and run TaxiCaller for hundreds of taxi, private hire and transport firms around the world, with support around the clock. UK customers can call us on +44 204 587 3953.

About us
Taxi and private hireBookings from apps, the web and the phone in one view, with automatic dispatch, zone queues and the records your licence asks for.Read more School transportPlan the whole school year with AI-optimised routes, and handle sickness and timetable changes with one click.Read more Patient transportContract work for patient transport providers: shared journeys planned with route optimisation, and detailed reporting.Read more Airport transfersScheduled and regular transfers, such as airport runs and staff transport, with flexible routes and timetables.Read more

Why professional transport firms choose TaxiCaller

Explore more reasons to choose TaxiCaller.
Flexible operationSet up dispatch, booking channels and integrations to suit the way you work.
Support around the clockHelp when you need it, evenings and weekends included.
Flexible business modelActivate and pay for the vehicles you need, with no long contracts.
Connected to your systemsUse the VoIP provider you prefer, and connect other systems through our API.
Proven reliability99.999% uptime and cloud-based operation.
Built to growAdd vehicles as your business grows, without expensive infrastructure.

50 m

bookings a year

99.999%

uptime

15 years

of cloud dispatch

Read our reviews

“What I value most about TaxiCaller is the combination of support, flexibility and simplicity. If something changes, I can move a whole afternoon to another vehicle without changing every journey on its own. It saves an enormous amount of time and gives me full control. In our work, with daily services and special schools, every journey has to be right, so the system has to work with me, not against me.”
Anne Karlsson, dispatcher, Busspecialisten (Sweden)
“We have successfully turned our transport needs into a smooth booking solution. Their expertise and commitment exceeded all our expectations. A fantastic partnership that turned challenges into opportunities.”
Arash Moshayedi, IT and systems manager, Go-Ahead Sweden
“The TaxiCaller system gives us the full potential to grow at our own pace and only pay for the vehicles that we actively use on the platform. It’s also been extremely valuable that we quickly got our own professional app. We continuously use their wide range of functionality, and we’re looking forward to growing together with TaxiCaller.”
Oskar, WeRide, Stockholm (Sweden)
Overall rating4.8/5
Ease of use4.9/5
Customer service5/5
Want to see what TaxiCaller can do for you? Explore our Success Stories page!

See how it works with your own jobs

We’ll walk you through planning and dispatch for your business, whether that’s private hire, school runs, SEND or patient transport.

Book a demo