Every trip
in the same dispatch

NEMT brokers

Broker trips straight into dispatch

  • Trips from most NEMT brokers come in automatically through our broker integrations.
  • The trip is confirmed, gets a vehicle and its status goes back, without anyone typing it in.
  • Broker trips, facility bookings and private pay share the same dispatch and the same routes.
Read more about NEMT →

Your own apps

The passenger app in your brand

  • Booking in a few taps, with the fare before the ride.
  • Passengers follow the vehicle live and can share the trip.
  • Ratings, receipts and trip history in the app.
Read more about the passenger app →

Reception tool

Facilities and businesses book themselves

  • Hotels, care facilities and account customers book for their guests, patients and staff on their own account.
  • A cost center from the account's list, and the fare confirmed before the booking is made.
  • The vehicle shows on the map, the guest gets a tracking link and the trip is invoiced to the account afterward.
Read more about account customers →

Express

One tap, one ride

  • A tablet in the hotel lobby, restaurant or station, with the venue's address set up.
  • The guest taps the taxi button and gets a ticket number, without calling or filling anything in.
  • Every booking from the tablet shows in a list with live status, until the vehicle arrives.

TaxiCaller Connect

Families follow the trip

  • Parents, guardians and case workers see the scheduled trips of the people they book for.
  • The trip is followed live, from the vehicle being en route until the passenger has arrived.
  • Cancellations are made in the app and reach dispatch at once.

Microtransit

Seat booking on flexible routes

  • Riders search for departures on microtransit routes in the passenger app.
  • They pick a departure with open seats, add tickets and pay right away.
  • The booking is confirmed with a booking reference and added to that departure on the route.
Read more about paratransit and microtransit →

Rules per channel

Every channel your way

  • Rules by the booking’s source, time and customer, built by you as a flowchart.
  • App bookings on a Friday night can go to the nearest vehicle, and bookings taken by your dispatchers to the zone queue.
  • Bookings from every channel go through the same rules, with no manual handling.
Read more about the rules →

Let customers book the way they like

NEMT brokersTrips from most NEMT brokers come in automatically through our broker integrations.Your own appsThe passenger app with your name, logo and colors.Phone and VoIPYour own VoIP provider with caller ID: the customer's details are filled in as the phone rings.
IVRCustomers book by phone themselves, around the clock, without a dispatcher answering.
WhatsAppTake bookings in the chat your customers already use.
ExpressA simple booking app for hotel lobbies, restaurants and stations.
Web bookerA booking form on your website, added with a snippet of code and kept up to date by us.
Customer accounts onlineAccount customers and facilities log in and book on their account, with their favorite places and bookings in one place.
QR codesA QR code in your own style on signs, receipts and in the vehicles, opening the booking right on the phone.
Reception toolLet receptions, facilities and account customers book on their account, invoiced afterward.
API and webhooksConnect your own systems, travel partners and microtransit platforms straight to dispatch.
Import from ExcelLoad trips, standing orders and customer accounts from Excel or CSV, with the addresses geocoded.
Street hailsThe driver starts a trip in the app when someone flags the vehicle down, and it is logged like every other.
Families and case workersIn TaxiCaller Connect, parents, guardians and case workers see scheduled trips, follow them live and can cancel.

Read our reviews

”It is very intuitive and turnkey to get you started. And it has layers of complexity and features at your disposal if and when you are ready to fine-tune your operation.”
Checker Transportation, Detroit, Michigan
”Since we started with TaxiCaller, we sped up service. We grew, and honestly, part of that growth and the profits we made were thanks to TaxiCaller. From then on, all we did was grow and grow, from around 60 units to now 150-plus.”
Juan Payero, founder, CGacela, Long Island, New York
”Our busiest dispatcher can now handle more than 50% more calls per shift compared to the radio-based system, without adding staff.”
Joey Corrigan, Operations Manager, City Taxi, Charlottetown, Canada

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