Dispatch has never
been this easy

Dispatch

See every trip and step in before anything runs late

Follow your vehicles live, assign trips by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school, the facility or the rider know in time.
  • Move, change and reassign trips right away.
  • Edit many bookings at once.
  • Out sick? Select the week in the calendar and cancel every trip with one click.
  • NEMT, school transportation, paratransit and taxi in one system.

Automatic dispatch

Trips that dispatch themselves

  • Nearest vehicle, zone queues, broadcast to several drivers or your own queues.
  • Rules by source, time, customer and vehicle attributes, built as a flowchart.
  • Your dispatchers only handle the exceptions.

Zone queues

Fair, and visible to drivers

  • Your service area is split into zones, each with its own queue.
  • The driver who has waited longest in the zone gets the next trip.
  • Drivers see the number of vehicles and trips in every zone, and their own place in the queue.
Read more about the driver app →

Booking screen

A booking screen that fits your work

  • Drag in the fields and attributes you need, such as wheelchair, seats and needs.
  • Turn columns in the booking list on and off.
  • Only vehicles that meet the trip’s requirements are suggested.

Live follow-up

Watch every route as it happens

  • Scheduled and estimated time for every pickup and drop-off, updated all the time.
  • Delays show before they happen, and completed stops are checked off.
  • No-shows are canceled on the spot, with a note from the driver.

Chat

Talk to drivers without the radio

  • Message one driver or all of them straight from dispatch.
  • Drivers reply with voice messages or quick replies.
  • New information reaches drivers at once, without radio traffic.

Booking processor

Rules that handle the routine

  • Bookings are tagged and handled automatically when something happens, such as a late cancellation.
  • Tags and attributes are set by your own conditions.
  • Charges, such as for a late cancellation, carry through to invoicing.

Right now

Your whole fleet on one screen

  • Available, busy and on-break vehicles right now.
  • Empty miles, completed trips and on-time performance for the day.
  • The stops with the biggest delays, so you can see where planning needs to change.
Read more about KPIs and reports →

Say hello to simple dispatch

Nothing to installDispatch runs in the browser. Log in from anywhere, with as many dispatchers as you need.
Caller ID and VoIPChoose your own VoIP provider. When a customer calls, their name, address and past trips are filled in automatically.
Bookings in secondsAddress lookup, with the fare and time shown before you book, so the customer gets an answer right away.
Vehicles in real timeFollow the vehicles on the map and see each driver's status: available, en route, busy or on a break.
Fair, automatic dispatchZone queues show who has waited longest, and trips can be dispatched automatically by your own rules.
Every trip under controlUnassigned, assigned and active trips in their own tabs, and every booking in the trip overview.
Chat instead of radioSend new information to drivers straight from the screen, to one driver or to all of them.
Alerts and alarmsGet alerted to trips at risk of running late, and to drivers who need help.
Multiple screensPut the map, the queues and the lists on separate screens for a better overview.

Read our reviews

”It is very intuitive and turnkey to get you started. And it has layers of complexity and features at your disposal if and when you are ready to fine-tune your operation.”
Checker Transportation, Detroit, Michigan
”Since we started with TaxiCaller, we sped up service. We grew, and honestly, part of that growth and the profits we made were thanks to TaxiCaller. From then on, all we did was grow and grow, from around 60 units to now 150-plus.”
Juan Payero, founder, CGacela, Long Island, New York
”Our busiest dispatcher can now handle more than 50% more calls per shift compared to the radio-based system, without adding staff.”
Joey Corrigan, Operations Manager, City Taxi, Charlottetown, Canada

More questions? We're happy to help!

Can I connect my VoIP phone service to TaxiCaller so we can use the Caller ID function?
Yes! You need to make sure that the VoIP service you sign up with has support for the SIP standard, as this is the standard our system is using. Once you connect your VoIP service or PBX, you'll be able to have the booking forms autopopulate with the caller's details.
Can I prevent dispatchers from logging into the console from other devices than the PC?
Definitely! You can do that by entering the approved Ips into their profiles in the Admin Panel. This will prevent them from logging in from other devices that have different Ips.
If there are places with poor signal, will the dispatch console be updated once the signal comes back?
Yes! The system always has continuous communication with the driver's device. If the device should be unreachable, the system will still try to communicate with it. Once it succeeds, the location of the vehicle will be updated.
How does the system automatically assign jobs?
The system can automatically choose the most suitable vehicle for the job based on your settings. The system can use a "closest car" scheme, or you can utilize a zone and queue system where there's a FIFO scheme (First In - First Out), or you can have the jobs broadcasted to all or certain vehicles for drivers to bid on them.
Can multiple dispatchers log in at the same time?
Absolutely! You can have as many dispatchers online at the same time as you like. We only charge per vehicle per month, so there's no extra charge for adding several dispatchers. Although, it's important to note that a user can only be logged in to one place at a time.

Take control of your next stage of growth

See how TaxiCaller can support your fleet, your daily operations, and the transportation services you want to build next.

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