Your whole operation
in one system

KPIs

Follow your business in real time

  • Every data point is logged and time-stamped: bookings, dispatches, arrivals and every stop.
  • Define your own KPIs: choose the data source, measure, filters and grouping.
  • Design the dashboard yourself with charts, tables, figures and pie charts, placed where you want them.
  • Follow the trend over a day, a week or a year, and compare with earlier periods.

Reports

Build your own reports

  • Choose a data source, such as shifts or trips, and add the columns you need.
  • Group by driver, vehicle or customer, with totals, averages and other calculations.
  • The preview updates as you build the report.
  • Export to PDF, Excel, CSV or JSON.
  • Use the data to improve your processes and planning.

Booking processor

Booking events handled automatically

  • Decide what happens when a booking is created, changed or canceled, in the same visual flowchart.
  • For example: a cancellation that comes in after 5 PM the day before tags the trip Late cancellation.
  • At invoicing, late cancellations are charged in full, with no manual handling.

Invoicing

Invoicing your way

  • Review and correct the trips before they are invoiced.
  • Create invoices for every customer in one click, final straight away or as pro forma invoices.
  • Choose pro forma when the customer wants to approve first: they approve or reject in the travel portal, with comments per trip.
  • A rejected pro forma becomes a new revision with the same number, and the invoice number is only taken once the customer has approved.
  • Driver settlement: each driver's share of the trips is worked out automatically, and a statement shows what each driver bills the company.

Custom logic

Build your own rules

  • Dispatch rules that choose a strategy from the booking's attributes.
  • Charges and late cancellations handled automatically by the booking processor.
  • Consequences, such as a short suspension for drivers who decline offers.
  • Everything is built in a visual flowchart and applies straight away.

Driver documents

On top of licenses and certifications

  • Drivers upload their driver's license, background check, certifications and other documents in the app.
  • Your office reviews and approves every document.
  • The expiration date shows for every document, for both the driver and the office.

Audit trail

See who changed what

  • Every change to resources, such as vehicles, rates and users, is saved with the time and the user, and every change to bookings is logged too.
  • The values before and after show side by side, with the change highlighted.
  • The whole history is kept, change by change.

Data privacy

Anonymize what you no longer need

  • Choose customer accounts by their last activity, such as those unused for a year.
  • The preview shows exactly which accounts are affected, and can be exported.
  • Names, phone numbers and emails are removed for good, and the account is deactivated.
  • Trips can be anonymized the same way.

More in the back office

Points that shape behaviorDrivers earn points in their wallets on less attractive trips and use them to bid for the good ones. Better follow-through and better service.
Your own attributesPut attributes on trips as information or as requirements, such as a harness: a vehicle without one is not given the trip. Place the fields where you want them.
The travel portalA coordinator at the customer, such as a school district or a facility, adds the recurring trips and keeps them up to date. The trips are booked and invoiced on the customer's account.
InvoicingInvoice account customers by period and pay out the drivers' share. Customer accounts, e-tickets and vouchers are handled in the same place.
Shifts and schedulesPlan shifts and schedules for drivers and vehicles, and keep track of hours of service.
Phone and notificationsIVR and caller ID, and automatic texts, emails and push notifications to passengers, drivers and dispatchers.
Rates your wayPrice by day and time, meter, flat rate, zone or account agreement.
Zones and queuesDraw the zones yourself and let trips go out by the drivers' place in the queue.
Your own reports and KPIsBuild reports with the columns and filters you need, follow KPIs and goals, and replay every trip and the vehicles' routes afterward.

Read our reviews

”It is very intuitive and turnkey to get you started. And it has layers of complexity and features at your disposal if and when you are ready to fine-tune your operation.”
Checker Transportation, Detroit, Michigan
”Since we started with TaxiCaller, we sped up service. We grew, and honestly, part of that growth and the profits we made were thanks to TaxiCaller. From then on, all we did was grow and grow, from around 60 units to now 150-plus.”
Juan Payero, founder, CGacela, Long Island, New York
”Our busiest dispatcher can now handle more than 50% more calls per shift compared to the radio-based system, without adding staff.”
Joey Corrigan, Operations Manager, City Taxi, Charlottetown, Canada

More questions? We're happy to help!

Is it possible to see the routes the drivers have traveled?
Yes! We have a historic tracking feature called Replay so you can track your vehicles in arrears. See the exact routes they've traveled, average speed, average distance and other useful information. This complete overview will help you gain accurate insight into your company’s operations, vehicles’ fuel efficiency and your most popular booked routes.
How do I change my password for the owner console?
Click on the drop down at the top right of the page when you are signed in as an owner, and click on "Profile". This will take you to your account settings so you can then change your password. You can also follow this link: https://admin.taxicaller.net/admin/profile.php.
How many dispatchers or drivers can we add in the admin panel?
There is no limit to adding dispatchers and drivers! The system only charges your account per active vehicle per month.
Does TaxiCaller offer a messaging option to send automatic SMS to our passengers?
Yes! TaxiCaller offers a dedicated messaging app called TaxiCaller Envelope for sending automatic SMS messages to customers from a single dedicated Android device. For more information and instructions, please contact us by clicking here so we can provide you with the complete tutorial.
Can we run reports for invoicing and salary statements for drivers and customers?
Absolutely! You can download invoices to send to personal and corporate accounts, and also generate detailed reports to easily see the total amount of money to collect from each driver. Should you need a report style that isn't among our built-in options, you can also create custom reports.

Take control of your next stage of growth

See how TaxiCaller can support your fleet, your daily operations, and the transportation services you want to build next.

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