SPECIAL NEEDS STUDENT TRANSPORTATION

Every student’s IEP, on every trip

Students with an IEP need to be able to rely on their ride, every day. With TaxiCaller each student’s needs travel with them: a wheelchair position, a safety vest or car seat, a bus aide with their own address, a driver the student knows, ride-time limits and who can ride with whom. Route optimization respects every requirement, the driver sees them at every stop, and nothing falls through the cracks when something changes. Built for the complex work.

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“It is very intuitive and turnkey to get you started. And it has layers of complexity and features at your disposal if and when you are ready to fine-tune your operation.”
Checker Transportation, Detroit, Michigan

IEP transportation

Every student’s IEP, on every trip

  • Wheelchair, safety vest, car seat, bus aide and door-to-door service stored with the student and carried onto every trip.
  • Only vehicles and drivers that meet the requirements are suggested, and route optimization never breaks them.
  • Ride-time limits and who may ride with whom are rules the optimizer respects.
  • The same driver and vehicle every day, when consistency matters to the student.
  • Notes for the driver and contacts for parents show right next to the student in the driver app.

Customized booking view

The booking view built around your work

  • Drag your own fields into the booking view, with no programming.
  • Products such as a seat or a wheelchair position, and your own needs as requirements for the trip.
  • Name every field yourself, so the system uses your terms.
  • Dispatchers only see the fields they need.

Dispatch

See every trip and step in before anything runs late

Follow your vehicles live, assign trips by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school, the facility or the rider know in time.
  • Move, change and reassign trips right away.
  • Edit many bookings at once.
  • NEMT, school transportation, paratransit and taxi in one system.
Read more about dispatch →

Recurring trips

Out sick? The whole week canceled in seconds

  • Each rider’s recurring trips and standing orders in a calendar, week by week.
  • Select days or the whole week and cancel every trip with one click.
  • The change shows in dispatch right away.

Bus aides and monitors

The aide rides along, from their own address

  • Add a bus aide or monitor to a student’s recurring trips, with name, phone number and their own address.
  • The aide is picked up before the student and dropped off after, in the same vehicle.
  • The aide’s times are worked out from the student’s and can be changed for a single day.
  • Cancel the student’s trip and the aide’s is canceled too.

Route optimization

Recurring trips and AI-based route optimization

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimizer.
  • Works for standing orders, recurring school trips and one-off bookings.
  • Respects every rule: who can ride with whom, ride-time limits, and vehicle, equipment and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transportation demand.
  • See miles driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and exiting times.

The driver app for shared runs

Special needs and school runs, stop by stop

  • The driver sees the whole shared run, with who is picked up and dropped off at each stop.
  • Wheelchair, safety vest and notes for the driver show right next to the rider and the stop.
  • Seat types and needs are set up to match your operation, with your own names and as many as you need.
  • Call parents and guardians straight from the run.
  • Check riders in and out one at a time, or all at once.
  • Record a no-show at the door with a reason and a comment, which go straight to dispatch.

The complex work

Built for the routes others find hard

  • Out-of-district placements and long single-rider trips planned together with shared runs.
  • McKinney-Vento and foster care students added mid-year, with routes reoptimized in minutes.
  • Changes from parents and schools handled in dispatch the same day, and drivers see them right away.

TaxiCaller Connect

Fewer calls to your dispatchers

  • Parents and guardians follow the student’s trip live, with an estimated arrival time.
  • All planned trips in one place, week by week.
  • Cancel in the app, without picking up the phone.

Smooth routes with minimal administration

With TaxiCaller you plan and adjust routes in minutes. Every route is optimized automatically with AI for shorter distances, fewer stops and higher efficiency, without breaking a single IEP requirement. Your staff and your budget will notice:

With the right service, specialized equipment and tailored routines, efficient planning gives every student the transportation their IEP calls for.

Planning tools that make it simple

Transporting students with an IEP often means specialized equipment, dedicated drivers, bus aides or fixed routines. With TaxiCaller you handle all of it automatically:

Drivers get the information about each student in the driver app, and clear instructions make for safe, tailored rides. You record each student’s needs, the system plans and builds the route. Fast, accurate and scalable.

Full control in real time

The system is built to keep your workflow running smoothly:

Control of the details means fewer misunderstandings, fewer missed trips and fewer calls from parents. You build trust, give reassurance and make every day one where children and parents feel respected. Without stress or confusion.

Safe and sustainable student transportation

Optimized routes do more than shorten rides: distances fall and fewer vehicles are needed. For you that means:

And students get a more predictable ride, without stress or needless waiting.

Make every special needs route safe and reliable

With TaxiCaller you can deliver safe, well-run special needs student transportation with less administration and lower costs. Our technology lets you move from handling logistics to making a real difference. A system that makes the complex simple – every day.

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