Dispatch software

One complete system for NEMT, school and taxi fleets

Dispatch, driver app, passenger app, booking channels, back office and an operator portal in one cloud platform. Run your operation with more control, records you can rely on and room to grow, for NEMT, special needs students, school transportation, paratransit, taxi and limo.

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Dispatch

See every trip and step in before anything runs late

Follow your vehicles live, assign trips by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school, the facility or the rider know in time.
  • Move, change and reassign trips right away.
  • Edit many bookings at once.
  • Out sick? Select the week in the calendar and cancel every trip with one click.
  • NEMT, school transportation, paratransit and taxi in one system.
Read more about dispatch →

Automatic dispatch

Trips that dispatch themselves

  • Nearest vehicle, zone queues, broadcast to several drivers or your own queues.
  • Rules by source, time, customer and vehicle attributes, built as a flowchart.
  • Your dispatchers only handle the exceptions.
Read more about dispatch →

Driver app

Everything the driver needs, on their phone

  • Trip offers, navigation and a meter in the app.
  • Shared rides stop by stop, with pickup and drop-off for every passenger.
  • Payment, signature, chat and shift history.
Read more about the driver app →

Booking channels

Every trip in the same dispatch

  • Apps in your own brand, a web booker, phone and IVR.
  • Trips from most NEMT brokers, a reception tool for facilities and account customers, and an API.
  • Every trip lands straight in dispatch.
See the booking channels →

Route optimization

Recurring trips and AI-based route optimization

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimizer.
  • Works for standing orders, recurring school trips and one-off bookings.
  • Respects every rule: who can ride with whom, ride-time limits, and vehicle, equipment and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transportation demand.
  • See miles driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and exiting times.

Live follow-up

Watch every route as it happens

  • Scheduled and estimated time for every pickup and drop-off, updated all the time.
  • Delays show before they happen, and completed stops are checked off.
  • No-shows are canceled on the spot, with a note from the driver.

Needs and requirements

Built for the complex trips

  • Your own attributes and fields, such as a wheelchair, a harness, a car seat or an aide on board.
  • Attributes can be information or requirements: only vehicles and drivers that meet them get the trip.
  • Seat types, vehicle types and booking screens are yours to set up.
Read more about special needs student transportation →

Back office

Your whole operation in one system

  • KPIs and your own reports, with every data point logged and time-stamped.
  • Invoicing, with pro forma invoices your customers can approve.
  • Your own rules for dispatch, charges and late cancellations.
Read more about the back office →

Invoicing

From trip to paid invoice

  • Invoice lines straight from the completed trips, with your own rules and templates.
  • Pro forma invoices that customers review and approve in the travel portal.
  • Card payment in the app, pay links, promo codes and campaigns.
Read more about invoicing →

Drivers and documents

The right paperwork, always current

  • Licenses, certifications and documents for drivers and vehicles, with expiration dates.
  • The driver photographs the document in the app and sends it for approval.
  • Shifts, schedules and hours of service are planned in the same system.
Read more about the driver app →

Rewards and auctions

Points that win the best trips

  • Reward drivers with points when they take the less profitable trips.
  • Drivers use the points to bid for better-paid trips, such as long airport runs.
  • Entirely optional: you decide which trips earn rewards, which go up for auction and which go through your normal dispatch.
Read more about the driver app →

Audit trail and data privacy

See who changed what

  • Every change to resources, such as vehicles, rates and users, is saved with the time, the user and the values before and after, and every change to bookings is logged too.
  • Customer accounts and trips no longer in use are anonymized, for example everything inactive for a year.
  • Permissions by role for your administrators.
Read more about the back office →

Operator portal

Fleet owners manage their own vehicles and drivers

  • Each fleet owner or affiliate sees and updates only their own vehicles and drivers.
  • Reports for their own fleet, exported to Excel and PDF.
  • You decide what each fleet owner can see and change.
Read more about the operator portal →

TaxiCaller Connect

Families see the trip

  • Parents, guardians and case workers see the scheduled trips in their own app.
  • The trip is followed live, with the arrival time counting down.
  • Cancellations reach dispatch right away.
See all booking channels →

Connected to the tools you use

NEMT brokersTrips from most NEMT brokers come straight into dispatch through our broker integrations, and the trip status goes back.
Meters and card readersCentrodyne and Pulsar taximeters, a meter in the driver app, and Square or SumUp card readers in the vehicle.
API and webhooksConnect your own systems, facilities and partners to dispatch, with a webhook for every trip event.

Cloud dispatch since 2011, in more than 70 countries

Since 2011 we have built and run TaxiCaller for more than 700 transportation companies around the world, with support around the clock. US customers can call us at +1 646 934 6780.

About us

Switching to TaxiCaller is easy

Want to change systems without the usual hassle? Relax. Our onboarding, included at no extra cost, gets you up and running quickly and smoothly, with a dedicated team of experts at your side.

A dedicated contact who makes sure the switch is smooth and painless.
Tailored demos, so we understand your needs and deliver what you expect.
Help to set up your account, so the system's settings fit your operation.
Data import from the system you use today.
Training for dispatchers, drivers and administrators.
Regular account reviews, so everything works as planned.
Support around the clock, all year from our team of system experts.
Extensive support material such as manuals, videos and a knowledge base.
Try it free for 14 days