NEMT

Every trip on time, documented and paid

Run non-emergency medical transportation with one system for broker, facility and private pay trips. Medicaid trips come straight in from the brokers, shared rides are planned with route optimization, the right vehicle goes to every level of service, and the driver app documents every trip.

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“It is very intuitive and turnkey to get you started. And it has layers of complexity and features at your disposal if and when you are ready to fine-tune your operation.”
Checker Transportation, Detroit, Michigan

Broker trips

Medicaid trips straight into dispatch

  • Integrations with most NEMT brokers, so trips come in without re-keying.
  • Private pay, facility and hospital discharge trips in the same dispatch.
  • Trip status sent back automatically as the trip moves along.

NEMT operations

Standing orders, will-calls and the right vehicle

  • Standing orders for dialysis and therapy, booked once for weeks ahead.
  • Will-call return trips dispatched the moment the rider is ready.
  • Level of service as a requirement: ambulatory, wheelchair or stretcher, so only the right vehicle is sent.
  • On-time performance per stop and per day, for the reports brokers ask for.

Custom properties

You decide which needs there are

  • Every rider comes with their own needs. Create a property, for example Needs, and add the ones you work with: wheelchair, walker, stretcher, door-through-door.
  • The same needs are set on vehicles and drivers, so the system knows who can take what.
  • Needs that are requirements steer assignment: only vehicles and drivers that meet them are suggested.

Dispatch

See every trip and step in before anything runs late

Follow your vehicles live, assign trips by hand or automatically, and set up dispatch to match the way you work.

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school, the facility or the rider know in time.
  • Move, change and reassign trips right away.
  • Edit many bookings at once.
  • NEMT, school transportation, paratransit and taxi in one system.
Read more about dispatch →

Vehicle runs

Follow every vehicle’s run in real time

  • Booked and estimated time for every pickup and drop-off, updated in real time.
  • Delays show right away in red, so you can step in and let people know.
  • Completed stops are checked off, and no-shows are recorded with a cross.

Proof of service

Every trip documented

  • Pickup and drop-off times recorded by the driver app, with the vehicle’s GPS position.
  • Rider signatures in the driver app, and no-shows recorded with a reason and a comment.
  • Every change to a trip saved in the audit log, with who made it and when.

Route optimization

Recurring trips and AI-based route optimization

  • Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimizer.
  • Works for standing orders, recurring school trips and one-off bookings.
  • Respects every rule: who can ride with whom, ride-time limits, and vehicle, equipment and driver requirements.
  • The AI plans, but you stay in control and see every route on the map.
  • Simulate different fleet mixes for your transportation demand.
  • See miles driven, vehicle and driver costs, and CO2 emissions.
  • Plan with historical traffic data and automatic measurements of boarding and exiting times.

Customized booking view

The booking view built around your work

  • Drag your own fields into the booking view, with no programming.
  • Products such as a seat or a wheelchair position, and your own needs as requirements for the trip.
  • Name every field yourself, so the system uses your terms.
  • Dispatchers only see the fields they need.

Booking processor

Booking events handled automatically

  • Decide what happens when a booking is created, changed or canceled, in the same visual flowchart.
  • For example: a cancellation after 5 PM the day before tags the trip Late cancellation.
  • Late cancellations are charged in full at invoicing, with no manual work.

Connected to the systems you use

NEMT brokersIntegrations with most NEMT brokers: Medicaid trips come straight into dispatch, without re-keying.
TaximetersConnect Centrodyne and Pulsar meters, or use the meter built into the driver app.
API and webhooksConnect booking platforms, accounting and your own systems through our API, with webhooks for every trip event.

Simpler, better NEMT operations

Book, change and manage trips in a system that matches every trip to the rider’s needs and level of service. A system that copes with everything from will-calls and traffic to efficient shared rides.

Take trips from brokers through our integrations, from facilities and from private pay riders, and stay in control of your business and your on-time performance.

Safety and accountability on every trip

Rider safety is central to every NEMT provider. Detailed trip logs, clear navigation, live tracking, signatures and a full history of every trip give you the documentation brokers and payers ask for.

Driver and vehicle credentials with expiry dates make sure only qualified drivers and vehicles are sent.

Analyze and improve your service

Get insight into your operation with the built-in report tool. Track on-time performance, completed trips, no-shows and route efficiency, and act quickly where you can improve.

Show your results to brokers, facilities and payers, and document the value of your work ahead of the next contract.

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Dynamic Planning

Get a real-time overview of your fleet on the screen. Adapt schedules instantly to meet daily challenges.

Reports and Analytics

Gain actionable statistics for data-driven decisions. Measure KPIs for evaluation and quality assurance.

Trip Booking and Scheduling

More booking channels mean more jobs. Simplify processes and management with smart automations.

Job History

Maintain detailed records of every job for accountability. Correct possible errors, and replay trips to view routes.

Driver App

Simplify navigation and enhance communication with a tool that has everything drivers need to get the job done right.

Route Optimization

Minimize your carbon footprint and cut costs while maximizing service capacity and time management.