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    • Featured articles
    • How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
    • What booking channels does your system include?
    • How does Automatic assignment work (assign to)?
    • Why don't I have a softphone section in dispatch?
    • Results for: NOT
    • What does it mean when I get the error message "too short notice" in the Reception Tool?
    • I can't press "Delivered" after a job is done, why not?
    • In reports I can filter on a few abbreviations (C, CC, PC, NOT, APP, E, A) what do these mean?
    • Can I enter a job for a previous date?
    • Why is the passenger getting the default SMS / email notification even after creating a separate notification group for them?
    • What does "SMS notify a driver set to away when a job is offered to them" status mean?
    • How do I set up SMS notifications via Twilio?
    • For custom emailer, are the generic email accounts allowed (Gmail, yahoomail etc) or does it need to be from our own domain?
    • Why does my zone queue position not update immediately?
    • How do I put spaces between rows in a notification email text?
    • Can I send SMS notifications via a third-party sender?
    • How can I send notifications to customers?
    • How do I set up SMS notifications via a third-party sender?
    • Nothing happens when I press "Add preset job", why is that?
    • What do the reject reasons mean in the offer history?
    • Why am I not getting the verification code when I try to book a ride? I can't book without it!
    • Why is the receipt email sent to only one passenger?
    • Where can I choose which customers receive receipts?
    • How do I set up SMS notifications via Connectel?
    • What is "Inherit from default" found under Settings - Notifications-2. Internal-Email for?
    • Why are passengers receiving a prebook email when I don't have them setup?
    • Why can't I send text notifications from the Driver App if I have an iPhone?
    • Why do some driver shifts not appear on reports?
    • Why does the envelope app show the error message: "Unable to send because of exception: IllegalArgumentException"?
    • Why does it not show all zones in the Driver App?
    • What does it mean when I try to log-in to the Driver App and it says “Not allowed – too many vehicles used?”
    • Why can I edit some customer accounts and not others?
    • Why are things sometimes not saved in the Admin Panel?
    • Why is my company not showing in the vehicle profile?
    • Why does nothing happen when I press my new custom button in the Driver App?
    • Why does the "card present" option in the Driver App not show up?
    • I'm not able to manually assign the job to a specific vehicle, why is that?
    • Why aren't SMS notifications delivering?
    • The vehicles have stopped moving on the map and nothing happens when I try to add new jobs. Why is this?
    • Why does the status of the job in taximeter not change from standing still?
    • How can I allow drivers to see the price, but not edit?
    • I have enabled phone verification to "always" for online bookings but my customers did not receive a code, why is that?
    • What does "FOP" mean in custom reports?
    • Why is my imported GeoJSON not showing up as a zone?
    • Why does the Envelope App fail to send messages?
    • Why is the dispatch console not behaving normally when accessing it from my Android tablet?
    • Why am I seeing the error "GPS tracking must not be mock locations" when logging into the Driver App?
    • On the Passenger App, I received the error "Can not have simultaneous immediate pickups." What does this mean?
    •  If I add funds today, would those funds expire at the end of the month and not be available the next month?
    • Why can't I use text-back?
    • Why am I requested to add a minimum payment and not only the prorated price?
    • Can the log-in part of the Driver App be skipped or somehow circumvented, as we do not use this and don't want to have to log in every time we start working?