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What booking channels does your system include?
How does Automatic assignment work (assign to)?
How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
Why don't I have a softphone section in dispatch?
Results for: C
How can I check my Vehicle Classes will work correctly?
How do I call the customer from the Driver App?
What does "no cars" mean in the dispatch console?
What does the information at the bottom of the dispatch map represents (ie Cancelled, No Cars)?
Does your system allow credit card payments for passengers?
Does TaxiCaller save credit card information?
In reports I can filter on a few abbreviations (C, CC, PC, NOT, APP, E, A) what do these mean?
How do I split the payment for a billed customer account where part of the payment is cash and part is charged to the account?
How do I connect a Stripe account to TaxiCaller?
What do the colors and borders in the dispatch console mean?
If I operate with more companies under one account, will the customers be able to distinguish between which vehicles belong to which company from within the Passenger App?
What does "Driver cashed in" do?
How does the "CLR" button in the Driver App work?
I can't deliver or cancel my job in the driver app
How do I see the dialpad when on an existing call?
What is a Promo Code and how is it used?
How do I register a credit card in the Passenger App?
Do we have to sign any contract(s) with TaxiCaller?
What do the colors indicate in the vehicle list and how do I read this?
Is there a way to delete closed jobs?
What does "FOP" mean in custom reports?
¿Por qué las direcciones se muestran como números y códigos en lugar de una dirección real?
How do I close my TaxiCaller account?
Does the system work in my country?
What do the Search options under Assign From mean in the zone section (Unrestricted, Only Zone Chain, set a km value)?
How does the batch creation of nodes work?
What is the purpose of "Presence Challenge?"
What requirements are there on the computer I use for dispatching?
I have enabled phone verification to "always" for online bookings but my customers did not receive a code, why is that?
What booking channels does your system include?
Is there a minimum amount that can be paid for each currency?
What do the number codes under "Status" mean when I generate this column in custom reports?
Why does nothing happen when I press my new custom button in the Driver App?
Why am I seeing an error "currently unable to find your location" when pressing the blue circle on the Passenger App?
What do the number codes under "State" mean when I generate this column in custom reports?
Only my sedans get online bookings and my minibuses never receive online bookings, why is this?
What do the phone options mean when enabling phone for a user?
How do I suspend a vehicle?
A passenger got the error message 00A10000 when trying to pay with card in the passenger app what does that mean?
How can I send notifications to customers?
Does the system require an internet connection on both the phone and desktop to access?
Is there any way that I can see which dispatcher cancelled a specific job?
Where can I configure how far in advance pre-bookings can appear in the dispatch console?
Why is my vehicle color green when I set it to another color in the vehicle information tab in the admin console?
How do I anonymize passenger details to comply with GDPR regulations?
What happens if I cancel one job under a repeated booking? Will it cancel the rest of the jobs?
How do I cancel driver suspension?
Is there anyway I can delete tariff tabs?
What is Job auto status for?
Is it possible for our drivers to see what pre-booked jobs are coming up within each zone?
Where can I choose which customers receive receipts?
Why does "Amount of time to be calculated per km" change in the system?
Why can't I see the "jobs," "New Jobs," or "Vehicle List" tabs on the dispatch console?
Why is my company not showing in the vehicle profile?
Why am I not getting the verification code when I try to book a ride? I can't book without it!
How can I configure my tariffs?
Can zones be layered one inside the other like concentric circles?
When make a test booking in the online bookings, other companies show, can I change this?
How do I continue after the trial?
How can I edit a job if the driver accidentally clicked "Cancel Job" instead of "Wait" in the Driver App?
Can we disable the permission for the drivers to write instant/custom messages through the Chat function?
Can a dispatcher who works for a specific company, see vehicles belonging to other companies (within the same TaxiCaller account)?
In how many countries is the TaxiCaller Dispatch System being used?
What does "Canceled by the system" mean in job events?
How do I connect SumUp to TaxiCaller?
What is the rule for pre-booked jobs showing in other zones?
Is billing based on the number of vehicles in the system or is it based on the number of vehicles that log into the system that month?
Can I set different pricing for a customer account?
Fee for changing the Rebranded Passenger app Logo
How can I put a driver in front of the queue when a dispatcher cancels a job or a driver gets a no show?
How do I check the Driver App version of one of my drivers?
What is the difference between "Caller-ID" and "Enable phone?"
Why does the in-app taximeter price jump and charge in advance?
What happens if I change my company id?
Where can I view the receipts that are sent to the customers?
How is the average pick-up time calculated?
Why does the "card present" option in the Driver App not show up?
How do I get QR codes for the Passenger App?
How is the Waiting rate applied?
How can I configure taximeter tariffs?
Why can I edit some customer accounts and not others?
What are the types of payment options available with TaxiCaller?
Can I see the exact speed of a vehicle?
How does a driver line up in queue?
I checked the box "Invisible" in dispatch setup, but my cars are still visible on the map, how come?
I want to set up Caller ID for TaxiCaller, how do I go about that?
Why am I getting an error saying my service area is too large under company information?
Why doesn't my company show up first in the Passenger App?
Does this require a computer or tablet or mobile phone? What equipment do I need?"
How can I see what the next vehicle activation will cost, including possible taxes?
Why are addresses showing as numbers and codes instead of an actual address?
How do I change a driver's name?
What is online booking and how do I enable this?
How does Automatic assignment work (assign to)?
Do you rebrand?
What does "transit" in the dispatch console mean?
For custom emailer, are the generic email accounts allowed (Gmail, yahoomail etc) or does it need to be from our own domain?
Why does my vehicle appear on the map in the water on the west coast of Africa?
Why is my company listed as pending?
I have added a new company profile, but it says pending verification. What do I do?
How do I enter an address for a POI?
Can client account have several users? Can a company have an account where several employees can book rides and have all of the bookings appear on the same report?
Why does legacy reports and regular reports have different fare amounts in them?
Can I generate a report according to "booking source?"
How can I change my Admin Panel password?
What if there are places where there is poor signal, will the driver/dispatch be updated once signal comes back?
Which reports require the "Require price" box to be checked?
How do I edit a receipt for customers after a ride?
How can I check the history of the payments I made to TaxiCaller?
How do I setup and use the reception booking? Does it cost extra?
How does a passenger rate and add comments to a driver?
How can I see a receipt showing the signature of the client?
Why can't I see my vehicles in my rebranded app but they appear in the generic app?
Error codes with Stripe-payment
What does it mean when I try to log-in to the Driver App and it says “Not allowed – too many vehicles used?”
What is a taxi rank?
Can I change the language in the app?
Customer E-mailer - Use SMTP over SSL
Can I enter a job for a previous date?
Why is the passenger getting the default SMS / email notification even after creating a separate notification group for them?
What is the maximum number of characters on the name field when creating POI?
Why is there a difference between Finished jobs and Driver Jobs report?
When a customer books through the web booking tool, is it forwarded to the dispatch console?
Why can't I use text-back?
Can the passengers add tips?
How can I integrate VoIPStudio?
Why can't I assign jobs to a specific vehicle?
I can't press "Delivered" after a job is done, why not?
Where can I edit my service area?
Is there any way that drivers can put a location or address instead of the zone when clicking "Busy" after being hailed from the street?
What are tags and how can I set this up?
In Google, you can see the current traffic load on major roads in some areas, does the TaxiCaller system have this?
Can customers view their receipts for previous trips in the Passenger App?
How do I cancel a suspension of a vehicle?
Once I have signed up for a VoIP service to connect to my account with TaxiCaller, what details do I need to request from my VoIP provider to be able to connect it?
How can I adjust my tax rate?
Can I dispatch from my phone?
I want to share my ride info with my contacts, but there's no button. Why is that?
What is a "Flashed" job in the Dispatch Console?
How does the tax on the invoice feature work?
Can I prevent dispatchers from logging into the console from devices other than the PC?
I need to know who has logged in to my user, I was logged out automatically and it wasn't me who caused it.
Why are there multiple "New job" tabs in the dispatch console?
What decides the suggested assignment time when you are creating a booking for a later time?
Is it possible to book a taxi in the Passenger App without creating an account?
What's GDPR and where can I find information on GDPR?
Can I have the zones be visible on the map in the dispatch console?
How do I change the language of the Admin Panel?
When I tried to assign a job to a specific vehicle I couldn't find that vehicle in the list. Why is this?
Where can I change the email address where the receipts from TaxiCaller will be sent after monthly payments?
Is there any way that clients are able to pre-book a taxi outside the operating hours?
Why can't I send text notifications from the Driver App if I have an iPhone?
I want to connect my physical taximeter. I am using Pulsar. Is this possible?
Why does dispatch show more vehicles than we have logged in?
How do I stop my company from receiving fake bookings?
Can I disable ASAP bookings?
We need more time to test more features in the system, can we extend the trial period to continue that work?
I can't hear the sound of the incoming job signal, why is that?
How do I change the unit of measurement from "Metric" to "Imperial" in the Admin Panel?
Why does the status of the job in taximeter not change from standing still?
Can a driver be a dispatcher as well?
Why can't I see the icon to signal the passengers in the Driver App?
Can the log-in part of the Driver App be skipped or somehow circumvented, as we do not use this and don't want to have to log in every time we start working?
Can I rebrand the Driver App?
When you receive order and want to navigate (with Waze) to the pick-up address, often the wrong street number is transmitted from the Taxicaller to Waze.How do we correct this?
Is there a way that I can choose a return ride, meaning to reverse the pick-up and drop-off locations in a booking?
What do the "roles" option mean when linking a customer account?
Why is the service area for my company incorrect?
How do I change the system language?
I never received any email with an activation code when I registered an account, why is that?
What does the "!" next to vehicle info in the dispatch console mean?
What does ”updated:” stand for in the vehicle tab in Dispatch console?
What does "NET" stand for in the vehicle tab in the dispatch console?
Can drivers edit the destination address?
I forgot my password, how can I get a new one?
What does Load, W. and F. in the dispatch console stand for?
I can't login to a specific vehicle in the Driver App that looks to be activated in the list of vehicles in the Admin Panel, why is this?
Can I download the Passenger App as a demo?
How can I make the passengers' phone numbers visible to the drivers?
Can multiple dispatchers log in at the same time?
Can passengers book future reservations through the Passenger App?
How can I add tax to the taximeter jobs?
Why doesn't our company profile show up in the Passenger App when we try to make direct bookings within our service area?
How many dispatchers or drivers can you add in the Admin Panel?
Why is the dispatch console not behaving normally when accessing it from my Android tablet?
The green square in the dispatch console which limits the address search results has moved, why is this?
Why does a vehicle have black margins around the vehicle number in the vehicles list in the Dispatch console?
Where can I see my receipts for payments to TaxiCaller?
What is the "Offers" tab in the Driver App and how can I activate that for my drivers to use?
How can I allow drivers to see the price, but not edit?
Why am I getting GPS Alert on Dispatch and how to disable this?
How can I get receipt(s) for payments I've made with TaxiCaller?
How can my drivers see the pre-booked jobs assigned for the next day in their queue of their driver app?
Can I see the exact speed of a vehicle from the replay section?
Can I prevent drivers from seeing other vehicles when they log in to the Driver App?
How can I set the same job to be assigned every day at the same time?
Can I get in touch with you via Skype?
How long are my TaxiCaller funds available for?
We are a company in the EU with a VAT number. How do we exclude VAT from our payments for the monthly fees to TaxiCaller?
How can I plot the schedule of my drivers on the planning section?
Can I use any web browser that I like?
How far in advance can a prebooking be placed?
Can the message box (used for sending messages to drivers) on the screen be reduced in size?
How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
I have a private hire business and I only accept pre-booked jobs, can I disable the "now" button in the embeded booking form?