• Back to taxicaller.com
  • Login
    • Featured articles
    • How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
    • What booking channels does your system include?
    • How does Automatic assignment work (assign to)?
    • Why don't I have a softphone section in dispatch?
    • Results for: C
    • How can I check my Vehicle Classes will work correctly?
    • How do I call the customer from the Driver App?
    • What does "no cars" mean in the dispatch console?
    • What does the information at the bottom of the dispatch map represents (ie Cancelled, No Cars)?
    • Does your system allow credit card payments for passengers?
    • How can I close my TaxiCaller account?
    • Does TaxiCaller save credit card information?
    • In reports I can filter on a few abbreviations (C, CC, PC, NOT, APP, E, A) what do these mean?
    • How do I split the payment for a billed customer account where part of the payment is cash and part is charged to the account?
    • How do I connect a Stripe account to TaxiCaller?
    • What do the colors and borders in the dispatch console mean?
    • If I operate with more companies under one account, will the customers be able to distinguish between which vehicles belong to which company from within the Passenger App?
    • What does "Driver cashed in" do?
    • How does the "CLR" button in the Driver App work?
    • How do I see the dialpad when on an existing call?
    • How do I register a credit card in the Passenger App?
    • I can't deliver or cancel my job in the driver app
    • What is a Promo Code and how is it used?
    • Do we have to sign any contract(s) with TaxiCaller?
    • What do the colors indicate in the vehicle list and how do I read this?
    • Is there a way to delete closed jobs?
    • What does "FOP" mean in custom reports?
    • ¿Por qué las direcciones se muestran como números y códigos en lugar de una dirección real?
    • Why can’t I place bookings through the external booking channels?
    • Does the system work in my country?
    • How do I set up driver VoIP calling?
    • App Codes
    • What do the Search options under Assign From mean in the zone section (Unrestricted, Only Zone Chain, set a km value)?
    • How does the batch creation of nodes work?
    • What is the purpose of "Presence Challenge?"
    • I have enabled phone verification to "always" for online bookings but my customers did not receive a code, why is that?
    • What requirements are there on the computer I use for dispatching?
    • What booking channels does your system include?
    • What do the number codes under "Status" mean when I generate this column in custom reports?
    • Is there a minimum amount that can be paid for each currency?
    • Why the job offer in the driver app have a border with different colors?
    • What do the number codes under "State" mean when I generate this column in custom reports?
    • Error: “Oh Snap 8 Couldn't update cjob”
    • What do the phone options mean when enabling phone for a user?
    • Why am I seeing an error "currently unable to find your location" when pressing the blue circle on the Passenger App?
    • Only my sedans get online bookings and my minibuses never receive online bookings, why is this?
    • How do I suspend a vehicle?
    • How can I send notifications to customers?
    • Why does nothing happen when I press my new custom button in the Driver App?
    • A passenger got the error message 00A10000 when trying to pay with card in the passenger app what does that mean?
    • Does the system require an internet connection on both the phone and desktop to access?
    • Which VoIP providers do you recommend?
    • How do I anonymize passenger details to comply with GDPR regulations?
    • Is there any way that I can see which dispatcher cancelled a specific job?
    • Where can I configure how far in advance pre-bookings can appear in the dispatch console?
    • What happens if I cancel one job under a repeated booking? Will it cancel the rest of the jobs?
    • What is Job auto status for?
    • Why is my company not showing in the vehicle profile?
    • How do I cancel driver suspension?
    • Is it possible for our drivers to see what pre-booked jobs are coming up within each zone?
    • Where can I choose which customers receive receipts?
    • Can I change the Email Address registered on my account?
    • Why is my vehicle color green when I set it to another color in the vehicle information tab in the admin console?
    • Why does "Amount of time to be calculated per km" change in the system?
    • Is there anyway I can delete tariff tabs?
    • Why can't I see the "jobs," "New Jobs," or "Vehicle List" tabs on the dispatch console?
    • Why am I not getting the verification code when I try to book a ride? I can't book without it!
    • How can I configure my tariffs?
    • How do I continue after the trial?
    • Can zones be layered one inside the other like concentric circles?
    • How can I edit a job if the driver accidentally clicked "Cancel Job" instead of "Wait" in the Driver App?
    • Can a dispatcher who works for a specific company, see vehicles belonging to other companies (within the same TaxiCaller account)?
    • How do I set up SMS notifications via Connectel?
    • Can we disable the permission for the drivers to write instant/custom messages through the Chat function?
    • What does "Canceled by the system" mean in job events?
    • In how many countries is the TaxiCaller Dispatch System being used?
    • How do I connect SumUp to TaxiCaller?
    • What is the rule for pre-booked jobs showing in other zones?
    • Can I set different pricing for a customer account?
    • Fee for changing the Rebranded Passenger app Logo
    • How can I put a driver in front of the queue when a dispatcher cancels a job or a driver gets a no show?
    • What is the difference between "Caller-ID" and "Enable phone?"
    • What happens if I change my company id?
    • Is billing based on the number of vehicles in the system or is it based on the number of vehicles that log into the system that month?
    • Why does the in-app taximeter price jump and charge in advance?
    • How do I check the Driver App version of one of my drivers?
    • Where can I view the receipts that are sent to the customers?
    • How is the average pick-up time calculated?
    • Why does the "card present" option in the Driver App not show up?
    • How is the Waiting rate applied?
    • I checked the box "Invisible" in dispatch setup, but my cars are still visible on the map, how come?
    • How do I get QR codes for the Passenger App?
    • How can I configure taximeter tariffs?
    • What are the types of payment options available with TaxiCaller?
    • Why can I edit some customer accounts and not others?
    • Can I see the exact speed of a vehicle?
    • Why am I getting an error saying my service area is too large under company information?
    • How can I see what the next vehicle activation will cost, including possible taxes?
    • I want to set up Caller ID for TaxiCaller, how do I go about that?
    • Why doesn't my company show up first in the Passenger App?
    • How does a driver line up in queue?
    • Does this require a computer or tablet or mobile phone? What equipment do I need?"
    • What is online booking and how do I enable this?
    • How do I change a driver's name?
    • How does Automatic assignment work (assign to)?
    • Do you rebrand?
    • Why are addresses showing as numbers and codes instead of an actual address?
    • What does "transit" in the dispatch console mean?
    • Why does my vehicle appear on the map in the water on the west coast of Africa?
    • For custom emailer, are the generic email accounts allowed (Gmail, yahoomail etc) or does it need to be from our own domain?
    • How do I enter an address for a POI?
    • Can client account have several users? Can a company have an account where several employees can book rides and have all of the bookings appear on the same report?
    • Why is my company listed as pending?
    • I have added a new company profile, but it says pending verification. What do I do?
    • Why does legacy reports and regular reports have different fare amounts in them?
    • Can I generate a report according to "booking source?"
    • What if there are places where there is poor signal, will the driver/dispatch be updated once signal comes back?
    • How do I edit a receipt for customers after a ride?
    • Which reports require the "Require price" box to be checked?
    • How can I change my Admin Panel password?
    • How do I setup and use the reception booking? Does it cost extra?
    • How can I check the history of the payments I made to TaxiCaller?
    • How does a passenger rate and add comments to a driver?
    • Error codes with Stripe-payment
    • How can I see a receipt showing the signature of the client?
    • How Can I Check If a Third-Party Service Is Down?
    • What is a taxi rank?
    • What does it mean when I try to log-in to the Driver App and it says “Not allowed – too many vehicles used?”
    • Why can't I see my vehicles in my rebranded app but they appear in the generic app?
    • Can I change the language in the app?
    • Customer E-mailer - Use SMTP over SSL
    • Why is the passenger getting the default SMS / email notification even after creating a separate notification group for them?
    • What is the maximum number of characters on the name field when creating POI?
    • Can I enter a job for a previous date?
    • Why is there a difference between Finished jobs and Driver Jobs report?
    • When a customer books through the web booking tool, is it forwarded to the dispatch console?
    • Why do I get error "0x00000000" when I try to create an API key
    • How can I integrate VoIPStudio?
    • Why can't I use text-back?
    • Do you support PTB reporting requirements? (British Columbia, Canada)
    • Do you support ICBC reporting requirements? (British Columbia, Canada)
    • Can the passengers add tips?
    • I can't press "Delivered" after a job is done, why not?
    • Why can't I assign jobs to a specific vehicle?
    • Is there any way that drivers can put a location or address instead of the zone when clicking "Busy" after being hailed from the street?
    • Where can I edit my service area?
    • In Google, you can see the current traffic load on major roads in some areas, does the TaxiCaller system have this?
    • What are tags and how can I set this up?
    • How do I cancel a suspension of a vehicle?
    • Can customers view their receipts for previous trips in the Passenger App?
    • Once I have signed up for a VoIP service to connect to my account with TaxiCaller, what details do I need to request from my VoIP provider to be able to connect it?
    • How do I change the system language?
    • What is a "Flashed" job in the Dispatch Console?
    • I want to share my ride info with my contacts, but there's no button. Why is that?
    • How can I adjust my tax rate?
    • How does the tax on the invoice feature work?
    • Can I dispatch from my phone?
    • What decides the suggested assignment time when you are creating a booking for a later time?
    • Can I prevent dispatchers from logging into the console from devices other than the PC?
    • I need to know who has logged in to my user, I was logged out automatically and it wasn't me who caused it.
    • Why are there multiple "New job" tabs in the dispatch console?
    • Is it possible to book a taxi in the Passenger App without creating an account?
    • How do I change the language of the Admin Panel?
    • Can I have the zones be visible on the map in the dispatch console?
    • Is there any way that clients are able to pre-book a taxi outside the operating hours?
    • What's GDPR and where can I find information on GDPR?
    • Where can I change the email address where the receipts from TaxiCaller will be sent after monthly payments?
    • Why can't I send text notifications from the Driver App if I have an iPhone?
    • I want to connect my physical taximeter. I am using Pulsar. Is this possible?
    • Why does dispatch show more vehicles than we have logged in?
    • How do I stop my company from receiving fake bookings?
    • Why can't I delete invoices (x4 error)?
    • How do I change the unit of measurement from "Metric" to "Imperial" in the Admin Panel?
    • We need more time to test more features in the system, can we extend the trial period to continue that work?
    • Why does the status of the job in taximeter not change from standing still?
    • I can't hear the sound of the incoming job signal, why is that?
    • Can the log-in part of the Driver App be skipped or somehow circumvented, as we do not use this and don't want to have to log in every time we start working?
    • Can I disable ASAP bookings?
    • When you receive order and want to navigate (with Waze) to the pick-up address, often the wrong street number is transmitted from the Taxicaller to Waze.How do we correct this?
    • Can a driver be a dispatcher as well?
    • Why can't I see the icon to signal the passengers in the Driver App?
    • When I tried to assign a job to a specific vehicle I couldn't find that vehicle in the list. Why is this?
    • What do the "roles" option mean when linking a customer account?
    • Why is the service area for my company incorrect?
    • Can I rebrand the Driver App?
    • Is there a way that I can choose a return ride, meaning to reverse the pick-up and drop-off locations in a booking?
    • What does the "!" next to vehicle info in the dispatch console mean?
    • I never received any email with an activation code when I registered an account, why is that?
    • What does ”updated:” stand for in the vehicle tab in Dispatch console?
    • What does "NET" stand for in the vehicle tab in the dispatch console?
    • Can drivers edit the destination address?
    • What does Load, W. and F. in the dispatch console stand for?
    • Can I make the passengers' phone numbers invisible to the drivers?
    • I forgot my password, how can I get a new one?
    • I can't login to a specific vehicle in the Driver App that looks to be activated in the list of vehicles in the Admin Panel, why is this?
    • Can I download the Passenger App as a demo?
    • Why doesn't our company profile show up in the Passenger App when we try to make direct bookings within our service area?
    • Can multiple dispatchers log in at the same time?
    • Can passengers book future reservations through the Passenger App?
    • How can I add tax to the taximeter jobs?
    • Why is the dispatch console not behaving normally when accessing it from my Android tablet?
    • The green square in the dispatch console which limits the address search results has moved, why is this?
    • Why does a vehicle have black margins around the vehicle number in the vehicles list in the Dispatch console?
    • How many dispatchers or drivers can you add in the Admin Panel?
    • Why am I getting GPS Alert on Dispatch and how to disable this?
    • Can my drivers hold their queue positions when they take breaks?
    • Where can I see my receipts for payments to TaxiCaller?
    • Can I send SMS notifications via a third-party sender?
    • Can I integrate a Rooftop Light with the system?
    • What is the "Offers" tab in the Driver App and how can I activate that for my drivers to use?
    • How can I allow drivers to see the price, but not edit?
    • How can I get receipt(s) for payments I've made with TaxiCaller?
    • How can my drivers see the pre-booked jobs assigned for the next day in their queue of their driver app?
    • Can I see the exact speed of a vehicle from the replay section?
    • Can I get in touch with you via Skype?
    • How can I set the same job to be assigned every day at the same time?
    • Can I prevent drivers from seeing other vehicles when they log in to the Driver App?
    • How long are my TaxiCaller funds available for?
    • Can I stop the dispatch map from switching to the pickup location when I enter an address?
    • We are a company in the EU with a VAT number. How do we exclude VAT from our payments for the monthly fees to TaxiCaller?
    • How can I plot the schedule of my drivers on the planning section?
    • Can I use any web browser that I like?
    • How far in advance can a prebooking be placed?
    • Can the message box (used for sending messages to drivers) on the screen be reduced in size?
    • How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
    • I have a private hire business and I only accept pre-booked jobs, can I disable the "now" button in the embeded booking form?