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What booking channels does your system include?
How does Automatic assignment work (assign to)?
How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
Why don't I have a softphone section in dispatch?
Results for: A
Why are addresses showing as numbers and codes instead of an actual address?
What is a Rebranded App?
Does the automatic dispatch hold pre-bookings at a higher priority than ASAP bookings when assigning them?
What does "Away" status mean?
Where can I edit my service area?
Can I disable ASAP bookings?
Is billing based on the number of vehicles in the system or is it based on the number of vehicles that log into the system that month?
How does Automatic assignment work (assign to)?
What does "T-x min" mean in the dispatch?
Which versions of Android and iOS are required for the TaxiCaller apps?
Can a driver be a dispatcher as well?
I'm not able to manually assign the job to a specific vehicle, why is that?
Why am I getting GPS Alert on Dispatch and how to disable this?
When does the pro-rate apply?
How do I make the system assign jobs if it fails assigning it?
Why can't I assign jobs to a specific vehicle?
In reports I can filter on a few abbreviations (C, CC, PC, NOT, APP, E, A) what do these mean?
How can my drivers see the pre-booked jobs assigned for the next day in their queue of their driver app?
Can I download the Passenger App as a demo?
I never received any email with an activation code when I registered an account, why is that?
If a driver activated his alarm and the police then 30 minutes later wants to know the vehicle's location at the time of the signaling, how do we get those details?
What is the "Offers" tab in the Driver App and how can I activate that for my drivers to use?
How does the alarm feature work?
Why am I getting an error saying my service area is too large under company information?
How do I continue after the trial?
What is Job auto status for?
How do I enter an address for a POI?
Can client account have several users? Can a company have an account where several employees can book rides and have all of the bookings appear on the same report?
Why are there multiple "New job" tabs in the dispatch console?
Priority 1 messages aren't received in the driver app. What's wrong?
How much data does the Driver App use on average?
Why is the service area for my company incorrect?
How can I adjust my tax rate?
Why is the dispatch console not behaving normally when accessing it from my Android tablet?
Why can I edit some customer accounts and not others?
Why does the Driver App need Storage and Microphone permissions?
Is it possible to book a taxi in the Passenger App without creating an account?
If there are multiple tariffs, will the driver be able to select which one to use?
What is our average time per trip?
Why isn't my job being assigned?
Why does the in-app taximeter price jump and charge in advance?
What are the minimum requirements for the TaxiCaller Driver App?
How do I edit a receipt for customers after a ride?
Why does my vehicle appear on the map in the water on the west coast of Africa?
Why can't I see my vehicles in my rebranded app but they appear in the generic app?
Can a dispatcher who works for a specific company, see vehicles belonging to other companies (within the same TaxiCaller account)?
I activated a vehicle on the 1st of this month, but now this vehicle is no longer active?
Why does it not show all zones in the Driver App?
Can the passengers add tips?
Why is there an amount after "Price paid" in the job-editor even though this job was selected to be billed and the passenger hasn't actually paid yet?
I forgot my password, how can I get a new one?
Is there any way to map the route of an old trip?
The green square in the dispatch console which limits the address search results has moved, why is this?
I can't press "Delivered" after a job is done, why not?
Why does it say I have a negative account balance?
How can I edit a job if the driver accidentally clicked "Cancel Job" instead of "Wait" in the Driver App?
How can I change my Admin Panel password?
If I add funds today, would those funds expire at the end of the month and not be available the next month?
If I operate with more companies under one account, will the customers be able to distinguish between which vehicles belong to which company from within the Passenger App?
How can I see what the next vehicle activation will cost, including possible taxes?
I need to know who has logged in to my user, I was logged out automatically and it wasn't me who caused it.
Why is the driver being set to "Away" even though they aren't?
How do I register a credit card in the Passenger App?
TaxiCaller for Drivers Mobile Application - 2024
I want to set up Caller ID for TaxiCaller, how do I go about that?
Why was I suddenly logged out and sent to the log-in screen again. What happened?
Is there anyway I can delete tariff tabs?
How does a passenger rate and add comments to a driver?
Is there any way that drivers can put a location or address instead of the zone when clicking "Busy" after being hailed from the street?
Can drivers edit the destination address?
I can't login to a specific vehicle in the Driver App that looks to be activated in the list of vehicles in the Admin Panel, why is this?
What decides the suggested assignment time when you are creating a booking for a later time?
How do I split the payment for a billed customer account where part of the payment is cash and part is charged to the account?
How do I stop a vehicle from being able to be logged into?
What does it mean when I try to log-in to the Driver App and it says “Not allowed – too many vehicles used?”
How do I stop the system from automatically dispatching to drivers that are busy with a job?
How do I anonymize passenger details to comply with GDPR regulations?
Does it alert the drivers when they go over their hourly limit for the day?
I want different prices for online bookings and for regular dispatch bookings, how do I do this?
How does the "CLR" button in the Driver App work?
How do I setup and use the reception booking? Does it cost extra?
What if there are places where there is poor signal, will the driver/dispatch be updated once signal comes back?
Can I generate a report according to "booking source?"
Does the system track mileage for the driver so they have a statement at the end of the year?
What does "assign prebookings directly" or "assignment strategy for prebookings" mean?
What does "Amount of jobs" mean in the Reception tool?
Why does dispatch show more vehicles than we have logged in?
Why doesn't our company profile show up in the Passenger App when we try to make direct bookings within our service area?
Is there a minimum amount that can be paid for each currency?
How long are my TaxiCaller funds available for?
Can I rebrand the Driver App?
Is there any way that I can see which dispatcher cancelled a specific job?
What is the "reorder job queue" permission for?
Why am I seeing an error "currently unable to find your location" when pressing the blue circle on the Passenger App?
Can I set different pricing for a customer account?
When doing street jobs, would the system present all tariff options to the driver?
What are Key maps?
Why am I not getting the verification code when I try to book a ride? I can't book without it!
How can I allow drivers to see the price, but not edit?
How is the average pick-up time calculated?
I would like to test your system or see a demo of it, is that possible?
How many dispatchers or drivers can you add in the Admin Panel?
What does the time and date mean in the Driver App?
Can I change the language in the app?
Why am I getting "Please turn on mobile data" message when my mobile data is already on?
Where can I change the email address where the receipts from TaxiCaller will be sent after monthly payments?
How do I set up TaxiCaller Express App?
On the Passenger App, I received the error "Can not have simultaneous immediate pickups." What does this mean?
Why is my vehicle color green when I set it to another color in the vehicle information tab in the admin console?
Why is my company listed as pending?
Only my sedans get online bookings and my minibuses never receive online bookings, why is this?
How do I call the customer from the Driver App?
How do I get QR codes for the Passenger App?
Does the balance in Admin Panel include the VAT?
Why is the passenger getting the default SMS / email notification even after creating a separate notification group for them?
Is it possible for our drivers to see what pre-booked jobs are coming up within each zone?
When you receive order and want to navigate (with Waze) to the pick-up address, often the wrong street number is transmitted from the Taxicaller to Waze.How do we correct this?
Why does "Amount of time to be calculated per km" change in the system?
How can I set the same job to be assigned every day at the same time?
Why is a vehicle appearing in the wrong area of the map from dispatch?
Why can't I send text notifications from the Driver App if I have an iPhone?
Does your system allow credit card payments for passengers?
Why am I having GPS problems?
How is the Waiting rate applied?
Is it possible to buy the system as a whole as a one-time purchase instead of paying monthly?
How do I connect a Stripe account to TaxiCaller?
Why do some driver shifts not appear on reports?
How do I access the multi monitor support function?
Can the log-in part of the Driver App be skipped or somehow circumvented, as we do not use this and don't want to have to log in every time we start working?
Which reports require the "Require price" box to be checked?
Is there any way that clients are able to pre-book a taxi outside the operating hours?
How do I check the Driver App version of one of my drivers?
Why are things sometimes not saved in the Admin Panel?
What is online booking and how do I enable this?
What are the types of payment options available with TaxiCaller?
Why does legacy reports and regular reports have different fare amounts in them?
Why do I get "Network Error" on the Driver App?
Once I have signed up for a VoIP service to connect to my account with TaxiCaller, what details do I need to request from my VoIP provider to be able to connect it?
For custom emailer, are the generic email accounts allowed (Gmail, yahoomail etc) or does it need to be from our own domain?
Where can I configure how far in advance pre-bookings can appear in the dispatch console?
How do I change the unit of measurement from "Metric" to "Imperial" in the Admin Panel?
Why am I seeing the error "GPS tracking must not be mock locations" when logging into the Driver App?
Can I dispatch from my phone?
What is reception booking and how do I use it?
How does the system decide the vehicle order in the Passenger App?
Can I enter a job for a previous date?
Can multiple dispatchers log in at the same time?
I have added a new company profile, but it says pending verification. What do I do?
Why does the Envelope app fail to send messages and return an "engaged" dial tone?
How does the tax on the invoice feature work?
Why am I requested to add a minimum payment and not only the prorated price?
What is the rule for pre-booked jobs showing in other zones?
Can I prevent drivers from seeing other vehicles when they log in to the Driver App?
Why can't I see the icon to signal the passengers in the Driver App?
How does a driver line up in queue?
What does status_verified_prebook mean in "Notifications?"
Do we have to sign any contract(s) with TaxiCaller?
What is a taxi rank?
I have a flat rate between zone 1 and 3, but it still gives the price from zone 1 to 2 when entering a job in between zone 1 and 3, why is that?
Why is there a difference between Finished jobs and Driver Jobs report?
Where can I view the receipts that are sent to the customers?
I can't hear the sound of the incoming job signal, why is that?
Can passengers book future reservations through the Passenger App?
How do I delete a vehicle?
Why are passengers receiving a prebook email when I don't have them setup?
How can I add tax to the taximeter jobs?
I want to set up the softphone for TaxiCaller, how do I go about that?
A passenger got the error message 00A10000 when trying to pay with card in the passenger app what does that mean?
What are tags and how can I set this up?
Why does a vehicle have black margins around the vehicle number in the vehicles list in the Dispatch console?
Why is my company not showing in the vehicle profile?
Does the system require an internet connection on both the phone and desktop to access?
How do I close my TaxiCaller account?
How do I change the language of the Admin Panel?
Does the system work in my country?
Can customers view their receipts for previous trips in the Passenger App?
How do I add the web booking tool to my website, with the same map as can be seen on http://www.taxicaller.com/booking.php?
Is there was a way to set specific scheduled pick-up times - like a bus service?
Why is my imported GeoJSON not showing up as a zone?
Why don't I have a softphone section in dispatch?
How can I put a driver in front of the queue when a dispatcher cancels a job or a driver gets a no show?
Do you rebrand?
Do you use any back-up system? What if your system goes down?
What do the "roles" option mean when linking a customer account?
What's GDPR and where can I find information on GDPR?
What does "Canceled by the system" mean in job events?
Fee for changing the Rebranded Passenger app Logo
How do I set up Square as a payment option in TaxiCaller?
What does the information at the bottom of the dispatch map represents (ie Cancelled, No Cars)?
Can zones be layered one inside the other like concentric circles?
How do I see the dialpad when on an existing call?
What is the traffic rate and how does it work?
How do I change a driver's name?
What are the “keep job” fields under the dispatcher profile and what do they do?
In Google, you can see the current traffic load on major roads in some areas, does the TaxiCaller system have this?
Can we disable the permission for the drivers to write instant/custom messages through the Chat function?
I have a private hire business and I only accept pre-booked jobs, can I disable the "now" button in the embeded booking form?
The vehicles have stopped moving on the map and nothing happens when I try to add new jobs. Why is this?
How far in advance can a prebooking be placed?
I have enabled phone verification to "always" for online bookings but my customers did not receive a code, why is that?
How do I cancel a suspension of a vehicle?
I want to connect my physical taximeter. I am using Pulsar. Is this possible?
Where can I choose which customers receive receipts?
When I tried to assign a job to a specific vehicle I couldn't find that vehicle in the list. Why is this?
Why doesn't my company show up first in the Passenger App?
How can I make the passengers' phone numbers visible to the drivers?
Can I use any web browser that I like?
Can I prevent dispatchers from logging into the console from devices other than the PC?
My dispatch is displaying the wrong time. Why is that?
What is a Promo Code and how is it used?
What do the 3 icons on replay mean (road, eye, puzzle piece?)
How do I stop my company from receiving fake bookings?
Is there a way for a driver to view their job history?
What is the purpose of "Presence Challenge?"
What's the difference between the "Waiting rate" and the "Traffic rate" (under Taximeter) in the Tariffs section?
Why does the status of the job in taximeter not change from standing still?
What is the meaning of "hireable" and "hailable?"
What do the Search options under Assign From mean in the zone section (Unrestricted, Only Zone Chain, set a km value)?
How do I suspend a vehicle?
Is there a way that I can choose a return ride, meaning to reverse the pick-up and drop-off locations in a booking?
What do the colors and borders in the dispatch console mean?
What do the colors indicate in the vehicle list and how do I read this?
We are a company in the EU with a VAT number. How do we exclude VAT from our payments for the monthly fees to TaxiCaller?
What is the difference between "Caller-ID" and "Enable phone?"
What does "FOP" mean in custom reports?
Why does my zone queue position not update immediately?
What is a "Flashed" job in the Dispatch Console?
What does “flight” mean under “Requirements on: drop off & pick up”?
What requirements are there on the computer I use for dispatching?
How does the batch creation of nodes work?
What do the phone options mean when enabling phone for a user?
What does Load, W. and F. in the dispatch console stand for?
Difference between Legacy Reports and Standard Reports
How can I check the history of the payments I made to TaxiCaller?
Why does nothing happen when I press my new custom button in the Driver App?
I want to share my ride info with my contacts, but there's no button. Why is that?
Why does the "card present" option in the Driver App not show up?
Is there a way to delete closed jobs?
What is ”Respect shift end?”
How do I put spaces between rows in a notification email text?
I checked the box "Invisible" in dispatch setup, but my cars are still visible on the map, how come?
Can I see the exact speed of a vehicle?
When a customer books through the web booking tool, is it forwarded to the dispatch console?
I can't deliver or cancel my job in the driver app
Why is the dispatcher name field blank when generating a dispatcher jobs summary report?
Does this require a computer or tablet or mobile phone? What equipment do I need?"
How long is a driver shift in the TaxiCaller system?
How can I see a receipt showing the signature of the client?
Can I see the exact speed of a vehicle from the replay section?
When make a test booking in the online bookings, other companies show, can I change this?
When I try to hail a taxi it says "Failure: Invalid pick up location"
What happens if I cancel one job under a repeated booking? Will it cancel the rest of the jobs?